Credit Officer

About the role

The Credit Officer is responsible for managing customer accounts within the Order to Cash (O2C) cycle, ensuring timely collections, accurate billing, and effective credit control. The role plays a critical part in supporting cashflow performance and maintaining DSO targets through proactive account management, customer engagement, and cross-functional coordination.

Specific Duties and Responsibilities

• Manage assigned customer portfolio and ensure timely collection of outstanding receivables
• Conduct regular follow-ups with customers via calls, emails, and other communication channels
• Monitor aging reports and prioritize high-risk or overdue accounts
• Identify and escalate collection risks, disputes, and potential bad debts
• Perform or support manual billing activities ensuring accuracy and timeliness
• Coordinate with internal stakeholders (e.g. Customer Service, Sales, Account Manager, Finance) to resolve billing or payment issues
• Maintain accurate documentation of collection activities and customer interactions in SAP ERP and Salesforce
• Support cashflow improvement initiatives and contribute to DSO reduction
• Ensure compliance with company policies, credit procedures, and internal controls

Required Qualification / Experience

• Bachelor's Degree in Business, Accounting, Finance, or related field
• Minimum of 1 year experience in Collections, Credit Management, or related roles
• Experience in customer portfolio management and billing processes is preferred
• Exposure to ERP systems such as SAP and CRM tools like Salesforce is an advantage