Credit Manager

KEY RESPONSIBILITIES

• Management of Leads in CRM to ensure workflow is updated and follow-up maintained.
• Data entry of applications in CRM and Funder Systems, compile and submit supporting documents.
• Ordering and charging of valuations, and other administrative duties
• Review and validate all information provided by Lending Manager and customer for accuracy across supporting documents and fact find/application.
• Assisting Lending Manager with packaging loan applications, completing compliance checklists and submission notes.
• Understand and adhere to funder policy and compliance obligations, ensuring all regulatory obligations are met.
• Pipeline Customer Management, supporting Branch with managing workflow of loan application process in CRM – pre assessment to settlement.
• Ensure quality notes and activity are captured and maintained in CRM in line with any customer, funder and Lending Manager correspondence.
• Keeping customers up to date with the status of their loan application throughout the Rate Money Home Loan journey, managing and maintaining all email correspondence at key stages of the process
• Liaise with internal and external stakeholders to ensure a seamless process and consistently deliver a high standard of customer experience, including: liaising with BDM's, credit assessors, settlement officers and solicitors and liaising with Credit Officers to ensure Funder /Lender Policy and submission requirements are met to drive effective conversion rates and quality submissions.
• Manage & monitor the outbound calls to customers including settlement welcome calls to customers to congratulate them on the settlement of their home loan, and discuss/confirm (as per settlement letter)
• Retention calls and regular communication with existing customers in line with established Customer Care Program through direct call contact program and CRM (automated messaging) and arranging appointments with Lending Managers
• Management of existing customer database