Credit Controller

About the Role

We are seeking a detail-oriented and proactive Credit Controller to join our Finance team. This role is responsible for managing customer accounts, monitoring outstanding receivables, and driving effective debt collection activities to support healthy cash flow across the business.

The successful candidate will work closely with customers and internal stakeholders to ensure timely payment of invoices, resolve account discrepancies, reconcile payments, and provide accurate reporting on aged receivables. This position requires strong communication skills, sound financial acumen, and the ability to build positive relationships while maintaining a disciplined approach to collections. The role focuses on receivables management, debt collection, payment reconciliation, and reporting

Key Responsibilities

• Monitor customer accounts and ensure compliance with agreed credit terms.
• Follow up on overdue invoices through phone calls, emails, reminders, and account statements.
• Manage collection activities to reduce aged debt and improve cash flow.
• Record, track, and reconcile customer payments accurately.
• Investigate and resolve payment discrepancies and account issues.
• Prepare Accounts Receivable (AR) ageing reports and collection reports for management.
• Generate monthly customer reports as required.
• Collaborate with Finance, Operations, and other internal stakeholders to resolve account-related matters.
• Maintain accurate records of collections activity and customer communications.
• Support continuous improvement of credit control and collections processes.

Essential Requirements

• 1 to 3 years of Credit Control experience.
• Experience managing collections across multiple countries or regions.
• Strong Accounts Receivable, collections, and reconciliation experience.
• Excellent English communication skills, both written and verbal.
• Strong stakeholder management and customer service skills.
• Ability to manage competing priorities and meet deadlines

Preferred Experience

• Experience within a Shared Services or BPO environment.
• Strong Microsoft Excel skills.
• Experience using financial systems or ERP platforms.
• Exposure to Microsoft Dynamics 365 is highly regarded but not essential.