Credit Controller

Be Part of Our Next Chapter of Growth and Success!

We're entering our next stage of growth, strengthening our finance function, and building a workplace culture that values ownership, supportive teamwork and continuous improvement.

We're hiring a Credit Controller to take full ownership of the sales ledger and play a key role in managing credit, reducing aged debt and strengthening the link between Finance and Sales for a growing UK business supplying trade and industrial customers.

The role is essential to improving cashflow, enhancing customer experience and making sure invoicing is accurate and timely. You'll work as a full member of a small, hands-on finance team, closely alongside Sales, Procurement and Operations, using Xero, Chaser and OGL Profit Plus.

Working hours are aligned to UK business hours so that customers can be contacted by phone during their working day, and training will be provided on Chaser and OGL Profit Plus.

What You'll Be Doing

As a Credit Controller, you'll support the business across credit control, customer relationships, invoicing and cash allocation, and reporting and improvement.

Credit Control & Customer Relationships

• Take full ownership of the sales ledger and credit control function in Xero
• Make weekly chasing calls to customers with overdue or soon-to-be-due invoices
• Use Chaser to run and monitor automated chasing sequences, log call notes and track promises to pay
• Build strong working relationships with customers so that payment issues are raised and resolved early
• Resolve customer queries and invoice disputes promptly, working with Sales and Operations to fix pricing, delivery or invoicing issues
• Act as the communication bridge between Finance and Sales on customer accounts

Invoicing & Cash Allocation

• Raise sales invoices and credit notes in OGL Profit Plus, making sure they are accurate and issued on time
• Post and allocate customer receipts in Xero daily
• Manage the accounts inbox, responding to customer and internal emails within agreed timescales
• Work closely with the finance team on cash allocation, month end and customer account queries

Credit Risk, Reporting & Improvement

• Manage the aged debtor report and monitor high-risk accounts
• Carry out new customer credit checks, and set and review credit limits
• Reconcile customer accounts and investigate discrepancies
• Send a weekly debtors report to the Head of Finance, with commentary on overdue accounts, disputes and expected receipts
• Identify potential bad debt risks and recommend actions
• Meet agreed collection targets, and support continuous improvements to processes, reporting and automation within the finance function

What We're Looking For

• Strong experience in credit control and sales ledger administration, ideally in a B2B business
• Experience working with UK customers and UK-based finance teams
• Excellent spoken and written English, with the confidence to speak to customers and internal teams by phone
• High attention to detail and strong organizational skills
• Comfort working in a fast-growing business with evolving processes
• A practical, proactive and reliable approach, with the ability to take ownership of your workload and drive improvements
• A team player who is confident speaking with customers and Sales teams
• Motivation to work in a growing, change-focused environment as part of a small, hands-on finance team
• Experience with Xero is preferred
• Experience with Chaser or similar credit control software is an advantage
• Willingness to work in UK business hours
• Must be willing to work onsite in Clark Global City, Pampanga

Why You'll Love Working With Us

• Competitive salary and benefits
• A company that's growing with stability, vision and momentum
• Fun, supportive and collaborative culture
• Great clients you'll actually enjoy working with
• Clear focus on work-life balance
• Real career growth opportunities as the business expands
• Get covered from Day 1 with HMO benefits for you and up to 2 dependents

If you're a proactive credit controller who enjoys building customer relationships and improving cashflow, we'd love to hear from you.