We're Hiring: Credit Controller (Collections) - AU & NZ!
Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment We got you covered!
We are currently on the lookout for a Credit Controller (Collections) - AU & NZ join our team at Cloudstaff, the #1 workplace everywhere! Think you qualify for the role Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant!
Role: Credit Controller (Collections) - AU & NZ
Work Arrangement: Work from Office
Location: Philippines - Pampanga (Angeles)
Schedule: Morning shift
Job Description:
Key Responsibilities
- Make outbound calls and receive inbound calls to collect overdue payments from customers in accordance with company policies and regulatory requirements.
- Negotiate and establish suitable payment arrangements while maintaining a professional and empathetic customer approach.
- Update customer account records accurately with the outcome of each call and any agreements made.
- Identify accounts requiring escalation or further action and refer them to the appropriate internal teams.
- Follow documented procedures and maintain compliance with all role-based access, privacy, and escalation requirements.
- Delivery outputs within agreed turnaround times and accuracy standards, maintaining clear documentation for traceability and audit purposes.
- Identify exceptions or uncertainties early and escalate promptly to onshore leads to minimize risk.
- Collaborate with Credit Managers and Senior Credit Controllers to share insights, resolve issues, and continuously improve collections effectiveness.
- Meet or exceed daily, weekly, and monthly targets related to call volume, collections, and account resolution.
- Handle customer disputes, complaints, or inquiries related to billing and payment, ensuring prompt and effective resolution.
- Adhere to data protection and privacy policies, as well as all regulatory compliance standards (ACCC & NZCC)
- Participate in training and development programs to remain up to date with systems, products, and compliance requirements
Key Competencies
- Excellent communication and negotiation skills for clients and internal stakeholder interactions
- Strong stakeholder management and cross-cultural communication skills
- Proven customer service experience with ability to handle difficult conversations professionally.
- High attention to detail and accuracy
- Resilience and ability to work effectively under pressure
- Team player with a proactive approach to problem-solving
- Comfortable working across time zones to liaise with clients or teams in Australia or New Zealand
- Ability to work independently, manage priorities and meet deadlines
Values Alignment
- Demonstrates curiosity and boldness in thinking and approach
- Builds trusted client and internal relationships
- Strong communication and collaboration behaviors
- Takes proactive accountability for delivering quality work and results, with care
- Proven decision-making, problem-solving, communication and time management skills
- Effective at working as part of a team
Qualification and requirements:
- Proven experience in collections, credit control, or accounts receivable within a high-volume, fastpaced environment.
- Demonstrated ability to meet or exceed collection targets, manage account portfolios, and resolve escalations effectively.
- Strong analytical capability to interpret aging reports, reconcile accounts and recommend action plans for overdue balances.
- Proficient in Credit Management Systems and Microsoft Office Suite (Word, Excel, Outlook)
- Familiarity with AU/NZ billing practices, credit terms and regulatory frameworks (ACCC/NZCC)
- Experience supporting AU/NZ or global clients within a BPO or shared services environment is highly regarded.
- Strong English communication skills both written and verbal with a professional and customer-focused tone.
- Willingness to work during AU/NZ business hours and collaborate effective with onshore teams across time zones.
- Bachelor's degree in business, Accounting, Finance or a related field (preferred); High school diploma required.
- Minimum 3 years experience in collections, credit control or accounts receivable, ideally within a BPO, shared services, or AU/NZ client environment.
- Additional certifications or training in Credit Management, Accounting, or Customer Service will be an advantage.
Non-negotiable skills & requirements:
- Minimum 3 years experience in collections, credit control, or accounts receivable, ideally within a BPO, shared services, or AU/NZ client environment.
Perks & Benefits:
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Superb and exciting Mid-Year Parties with items to give away and cash prizes!
- Endless opportunities for career advancement
- Exclusive ATM inside the office for employee's convenience
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Look forward to weekly office perks for work from office staff Free Coffee, Meals and Beer Fridays!
- Top notch workplace with first class VIP lounge and game rooms
- Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Cloudstaff : Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace
- Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
- Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
- Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
**To become a priority applicant, please share a 1-2 minute video introduction detailing you experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.**
