Credit Control Administrator

The Credit Reconciliation Specialist is responsible for managing a portfolio of client accounts across multiple business units, ensuring timely collection of outstanding debt while maintaining excellent client relationships. This role plays a critical part in supporting cash flow, minimizing financial risk, and ensuring accurate financial records through proactive credit control, reconciliation, reporting, and stakeholder management.

Working closely with Operations, Payroll, Billing, Sales Ledger, Account Managers, and external clients, the Credit Reconciliation Specialist resolves billing disputes, ensures data integrity, and supports the wider finance function.

Key Responsibilities

1. Credit Control & Collections

• Manage a portfolio of weekly and monthly billed client accounts.

• Issue Statements of Account in line with agreed schedules.

• Proactively chase overdue invoices via email, telephone, and client meetings.

• Tailor collection strategies to individual client requirements and payment behaviours.

• Escalate high-risk or aged debt to management as needed.

• Build strong working relationships with clients to maximize collections and reduce overdue debt.

• Monitor aged debt and collection performance against agreed KPIs.

2. Account Reconciliations & Query Resolution

• Conduct regular pre-reconciliations to identify billing discrepancies before invoices become overdue.

• Produce detailed query reports for Payroll, Billing, and Operational teams.

• Monitor outstanding queries through to resolution while maintaining accurate audit trails.

• Investigate and resolve complex invoice disputes related to:

  • Timesheets

  • Pay and charge rates

  • Assignment details

  • Worker tenure

  • Billing discrepancies

3. Cash Allocation Support

• Prepare and submit remittance advice reports to Sales Ledger.

• Ensure accurate cash allocation by verifying remittance information is complete and timely.

• Produce match-off reports to maintain accurate debtor balances.

4. Client Reporting

• Maintain rolling client reports and trackers for self-billed and complex accounts.

• Monitor account performance and payment trends.

• Produce aged debt reports to support weekly ledger reviews.

• Highlight risks, trends, and collection issues to management.

5. Continuous Improvement Support

• Identify process inefficiencies, errors, or recurring issues

• Provide feedback to support process improvement and automation initiatives

• Contribute to the shift toward exception-based and system-led processing

• Ongoing development of all process documentation and manuals.

Team Structure

• Part of a global Billing & Settlement Operations team

• Operates within an offshore delivery model, supporting execution of transaction-heavy activities

Skills, Experience & Capability

• Previous experience in Credit Control or Accounts Receivable roles.

• Strong reconciliation skills with an investigative mindset.

• Excellent communication and negotiation abilities.

• Ability to resolve complex account queries effectively.

• Strong organizational skills with the ability to prioritize tasks in high-volume environments.

• Intermediate-to-advanced Microsoft Excel proficiency.

• Familiarity with finance systems and reporting tools.

Leadership & Behavioural Expectations (ACE Framework)

• Authenticity - Takes ownership of tasks and delivers work with accuracy and integrity

• Care - Supports team delivery and ensures a reliable service to stakeholders

• Entrepreneurial Mindset - Looks for ways to improve processes and reduce inefficiencies

Success Profile

Success in this role will be defined by:

• An inquisitive mindset

• Strong adherence to process and control requirements

• Effective handling of queries and exceptions

• Contribution to reducing errors and improving process efficiency

• Ability to operate effectively within a scalable, offshore delivery model

Inclusion & Accessibility

Robert Walters Outsourcing is committed to building an inclusive and diverse workplace. We are a Disability Confident Employer and encourage candidates of all backgrounds to apply. If you require any adjustments to the recruitment process, please let us know.