Credit Collections Specialist

Title: Credit Collections Specialist

Industry: Consumer Goods

Location: Philippines (Remote)

Position Status: Full-time, renewable contract

Working Hours: Monday Friday, 8:30 am - 5 pm EST time zone

Evlv (short for Evolve) is a US and Canada-based talent acquisition firm headquartered in Montreal, Canada, specializing in finding top talent across various industries, with a primary focus on the tech and consumer goods sectors.

About the companythat is hiring for this position:

Evlv is currently working with a Toronto-based consumer goods company with a global presence that has an immediate opening for a Credit Collections Specialist.

About the role:

As a Credit & Collections Specialist, you will be responsible for collecting outstanding debts owed to the Company, as well as reconciling and managing customer deductions for the Company's customer accounts. You should be able to review and audit deductions to determine their validity and seek repayment or issue credits to the customer as necessary. The successful candidate should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.

Requirements:

• Bachelor's degree in finance, business, or related field preferred
• Previous experience as a collector, with a focus on resolving open deductions
• Retail customer experience preferred
• Proficient computer skills, Microsoft Office Suite, ERP system (Oracle preferred)
• Demonstrated evidence of improving the collection process
• Ability to multitask, prioritize, and manage time efficiently
• Excellent communication and interpersonal skills
• Highly motivated to work in a fast paced, ever-changing environment
• Able to work EST hours

The responsibilities will include:

• Develop and maintain a tracking system of late payments and deductions in adherence with the collections strategy and work directly with customers to dispute invalid claims and collect on past due items
• Collaborate with internal partners to identify root causes for non-payment and achieve solutions through to successful completion
• Negotiate repayment and financial plans as needed
• Make recommendations to increase/decrease or revoke customer credit limits based on financial information, payment history and order cadence
• Effectively communicate internal issues impacting collections process with management and key stakeholders
• Participate in order-to-cash technology enhancement projects
• Support external and internal audits by providing required documentation and explanations on a timely basis
• Ensure all processes align with company policies, internal controls and audit requirements