Support Australia's leading waste management and sustainability business by driving positive customer outcomes and strengthening financial performance.
The Opportunity
Your experience in credit collections and accounts receivable will play a key role in helping drive positive customer outcomes while supporting healthy cash flow across the business. You'll work within a collaborative finance team and contribute to improving collections performance through proactive engagement and data-driven decision-making.
Why join us
- Proudly Great Place to Work® certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
Working for the best client and loving what you do makes everything enjoyable at work. - Senior Broker, ASW Philippines.
What You'll Do
- Manage an assigned portfolio of customer accounts, driving timely debt recovery while maintaining excellent customer relationships.
- Handle inbound and outbound customer communications to resolve outstanding balances, payment enquiries, and account issues.
- Develop and execute effective collection strategies to reduce aged debt and improve Days Sales Outstanding (DSO).
- Monitor customer accounts, investigate payment discrepancies, and negotiate suitable payment arrangements where required.
- Prepare and maintain accurate collection records, debtor activity reports, and account updates.
- Collaborate with internal stakeholders including Finance, Customer Service, Sales, and Commercial teams to resolve customer account matters.
- Support continuous improvement initiatives that enhance collections performance, reporting, and customer experience.
Key Criteria
- Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
- At least 3 years experience in Credit Collections, Accounts Receivable, or a similar finance-related role in a regional/international environment.
- Solid understanding of debt collection principles, accounts receivable processes, and credit management practices.
- Strong negotiation, customer service, and stakeholder management skills with the ability to manage challenging conversations professionally.
- Experience analyzing financial data and preparing collection or debtor reports.
- Intermediate Microsoft Excel skills, including formulas, PivotTables, and data analysis.
- Excellent attention to detail with strong analytical, organizational, and time management skills.
- Ability to manage competing priorities while working independently in a fast-paced environment.
- Strong written and verbal communication skills.
Work setup:
- Manila (BGC, Taguig): Australian hours (6am - 3pm PHT or 7am - 4pm) with a full onsite setup during the probationary period of 6 months and transition to hybrid of 3x onsite and 2x WFH.
