Credit & Collections Manager
Role Summary
The Credit & Collections Manager is an individual contributor responsible for leading credit and collections activities for the Philippines. This role acts as the Country Lead for credit and collections, partnering closely with Sales Leaders and Country CFO to manage customer risk, ensure timely collections, and support business operations.
This position plays a critical role in maintaining cash flow, mitigating risk, and ensuring strong stakeholder alignment across the business.
What will you do
1. Accounts Receivable (AR) Management
Minimize overdue accounts through effective AR processes and controls.
- Oversee accurate and timely issuance of customer invoices
- Ensure proper allocation and reconciliation of incoming payments
- Monitor AR aging reports and proactively address overdue balances
- Communicate with customers regarding outstanding invoices and payment follow-ups
- Investigate and resolve billing discrepancies or disputes in a timely manner
Adhoc:
- Review and approve credit memos, adjustments, and refunds
- Perform periodic customer account reconciliations
- Ensure accurate cash application processes
- Assess and recommend bad debt provisions
2. Credit Control & Risk Management
Mitigate credit risk while enabling business growth.
Core Responsibilities:
- Assess the creditworthiness of new and existing customers
- Review and adjust customer credit limits based on risk analysis
- Partner with Sales and Finance teams to establish appropriate credit terms
- Manage relationships with credit insurance providers to secure coverage
Adhoc:
- Develop and enhance credit policies and procedures
- Implement risk mitigation strategies and internal controls
- Lead and facilitate credit committee meetings
3. Collections Management
Optimize cash flow and reduce bad debt exposure.
- Conduct collection calls and follow-ups with customers
- Issue dunning letters and payment reminders
- Negotiate payment plans for delinquent accounts
- Escalate critical collection issues to senior management when needed
Adhoc:
- Coordinate legal actions for severely overdue accounts
- Engage and manage third-party collection agencies
- Evaluate and recommend accounts for write-off
4. Reporting & Analysis
Deliver accurate insights to support financial decision-making.
- Prepare and analyze AR aging reports
- Support cash flow forecasting activities
- Track and report key performance indicators (e.g., DSO, collection effectiveness, bad debt ratio)
Adhoc:
- Support internal and external audits
- Conduct root cause analysis for delayed payments and recommend corrective actions
5. Credit Insurance Management
Ensure optimal utilization of AR insurance coverage.
- Coordinate with brokers on reporting, premiums, and policy administration
- Work with insurers to secure ground-up or single-risk coverage
- Monitor and optimize insurance coverage to mitigate financial exposure
Who would be successful
- 3–5 years of experience in Credit & Collections or Accounts Receivable
- Strong interpersonal and stakeholder management skills (expected at a senior level)
- Proven experience in Credit assessment, Credit insurance
- Hands-on experience with Oracle ERP is an advantage
- Experience handling project-based billing or complex accounts
- Exposure to multinational or regional stakeholder environments
- Background in managing end-to-end AR and collections lifecycle
- Strong communication and negotiation skills
- Ability to influence stakeholders (especially Sales and Finance leaders)
- Analytical mindset with strong attention to detail
- Proactive problem-solving and ownership
- Ability to work independently in a fast-paced environment
Who will you report to Credit & Collections, Senior Manager (East Asia). Dotted Line to Country CFO (PH)
