The Credit & Collection Officer is responsible for managing the companys credit and collections processes. This includes maintaining accurate accounts receivable records, invoicing, billing, following up on overdue accounts, negotiating payment arrangements, and ensuring timely collection of receivables. The role also involves analyzing credit risk, coordinating with internal teams, and providing regular credit and receivables reports to management.
Duties And Responsibilities
- Monitor and manage the accounts receivable ledger to ensure timely customer payments and minimal overdue accounts.
- Contact customers via phone, email, mail, or other approved communication methods to follow up on outstanding payments.
- Research and resolve payment discrepancies, billing disputes, or issues related to invoices and account status.
- Generate and send invoices, duplicate invoices, and account statements to customers when required.
- Maintain accurate records of collection activities, payment promises, customer interactions, and follow-ups.
- Prepare and analyze AR aging reports, payment trends, overdue accounts, and recommend escalation, payment plans, or write-offs when needed.
- Coordinate with internal departments (sales, billing, logistics) to resolve billing issues, credit holds, or account disputes.
- Negotiate payment plans or settlements with customers when appropriate, maintaining professionalism and adherence to company policy.
- Support monthly and year-end closing activities related to accounts receivable and assist in provision for bad debts or doubtful accounts when required.
- Prepare periodic reports on collection performance, delinquent accounts, credit status, and cash flow impact for management review.
- Perform other related tasks as assigned by the Credit & Collection Supervisor/Manager.
Qualifications
- Bachelors degree in Business Administration, Finance, Accounting, or a related field.
- 13 years of experience in credit and collections, accounts receivable, or related financial / billing roles (though fresh graduates may be considered depending on the candidates suitability).
- Strong knowledge of basic accounting principles (GAAP or relevant standards) and billing / receivable processes.
- Proficiency in Microsoft Excel ability to use formulas, pivot tables, VLOOKUP/XLOOKUP, and handle large data sets for aging reports and tracking receivables.
- Familiarity with accounting or ERP software (e.g. QuickBooks, NetSuite, SAP, or similar) is a plus.
- Excellent verbal and written communication skills, including ability to negotiate, follow up professionally with clients, and coordinate internally.
- Strong attention to detail, accuracy, and data integrity.
- Good analytical thinking able to review aging reports, detect collection risks, and recommend appropriate actions.
- Ability to prioritize tasks, multitask, manage time effectively, and meet deadlines.
- Professional, reliable, with high integrity and customer-oriented mindset.
