The Credit & Collection Analyst in the hotel industry is responsible for managing the credit approval process, billing accuracy, and timely collection of outstanding receivables from group bookings, corporate clients, travel agencies, and event partners. Ensures adherence to the hotel's credit policies while maintaining positive guest and client relationships to support the hotel's financial performance.
Credit & Risk Assessment
Review and evaluate credit applications from corporate clients, travel agencies, and event organizers.
Determine creditworthiness using financial data, credit references, and historical payment behavior.
Establish and maintain appropriate credit limits in line with hotel policies.
Regularly review existing credit accounts and recommend adjustments as needed.
Invoicing & Billing Oversight
Coordinate with Front Office, Sales, Events, and Reservations teams to ensure accurate billing for group stays, events, and conferences.
Review folios and billing backup to ensure charges are correct prior to invoicing.
Process invoices promptly and ensure delivery to the correct client contacts.
Collections Management
Monitor aging reports and follow up on overdue balances through calls and written communications.
Resolve billing disputes or discrepancies in coordination with operational departments.
Negotiate payment arrangements and escalate problematic accounts per hotel policy.
Coordinate with legal counsel or collection agencies when necessary.
Reporting & Analysis
Prepare monthly aging reports, bad debt analysis, and cash collection forecasts.
Provide regular updates to the Finance Manager or Director of Finance on high-risk accounts and collection issues.
Support month-end close activities and financial audits.
Qualifications
Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
Two-Four (2–4) years of experience in accounts receivable, credit, or collections, preferably in the hospitality/hotel industry.
Familiarity with hospitality finance systems (e.g., Opera PMS, MICROS, SunSystems, Oracle, or similar).
Strong attention to detail and accuracy.
Excellent communication, negotiation, and interpersonal skills.
Ability to manage multiple accounts and meet tight deadlines.
Proficiency in Microsoft Excel and financial reporting tools. Customer-service mindset with the ability to balance firmness and professionalism.
Experience with group billing and travel agency commission processes.
Knowledge of hospitality accounting principles (e.g., USALI - Uniform System of Accounts for the Lodging Industry).
Experience with third-party OTA (Online Travel Agency) reconciliation.
