About Us
We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people's assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get.
Who are we
We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc.
Our team includes people who have built:
- Financial products (Square/CashApp, the earliest CapitalOne credit cards)
- Consumer products (Internet.org, Xbox)
- Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages)
- Mathematics & science infrastructure (computational research at NASA's JPL)
We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people's lives.
Cultural Values
- Depth and rigor of thought - we try to be rigorous in our thinking & dive into the details.
- Minimalist - we are spartan in our design, in our code, and even in our processes.
- Speed of execution - we move fast & value decisiveness. We think speed drives quality.
Responsibilities
- Responding to customer queries in a timely & effective manner using ZenDesk, Amazon Connect.
- Working with customers to resolve issues related to their account, including payments, statements, bugs etc.
- Working with customers
- Dealing with escalated customers, providing de-escalation pathways, while ensuring their issues are fixed.
- Documenting & logging issues (as well as customer compliments & complaints)
- Part of a 24/7 Customer Support team
Qualifications
- At least 3 years (and above) of customer service experience with US mortgage [and] credit card accounts.
- Fluency, clarity, and good diction in English.
- Superb communication, collaboration, and problem-solving skills.
- Proficiency, speed, and accuracy in written communication.
- Great organizational skills & time management abilities
- Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect.
- Detail-Oriented - we're a financial services company so being correct about the details matter.
- Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services
- Flexibility to work US Pacific time 10 AM to 7 PM (with a 1-hour break time in between)
- Must be amenable to shifting schedule
Compensation:
- Hourly Rate: Up to $8/ hour
- Internet allowance
- HMO
- Devices and equipment are provided
- Permanent work from home
