At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't just a philosophy—it's the foundation of who we are and how we work.
As a Credit Analyst, you'll bring this to life every day by combining analytical expertise, attention to detail, and a customer-first mindset to deliver accurate, compliant, and high-quality outcomes in a fast-paced financial environment.
What You'll Do
- Review and analyze cardholder accounts, transactions, and supporting documents to identify discrepancies and resolve issues accurately
- Conduct detailed investigations and case assessments, ensuring compliance with financial regulations and internal policies
- Manage cases end-to-end, meeting strict service level agreements (SLAs) in a high-volume environment
- Perform validation and quality control checks to ensure data accuracy, consistency, and integrity
- Utilize multiple systems and tools efficiently to support case management and decision-making
- Collaborate with internal teams to escalate complex cases and drive timely resolution
- Maintain strict confidentiality and uphold data security and compliance standards at all times
Core Skills
- Strong attention to detail with the ability to identify discrepancies and inconsistencies
- Experience in document, cardholder, and account review
- Solid case management and organizational skills
- Excellent analytical and critical thinking abilities
- Strong validation and quality control capabilities
- Ability to manage high-volume workloads while meeting tight deadlines (SLAs)
- High level of integrity, confidentiality, and compliance awareness
- Technical proficiency with the ability to navigate multiple systems and tools efficiently
- Experience in a regulated financial services environment (preferred but not required)
What We're Looking For
- Proven experience in dispute resolution, investigations, or case management
- Familiarity with e-OSCAR (preferred but not required)
- Background in fintech, payments, or banking
- Prior experience in financial services, including: Credit analysis, Lending or loan servicing, Collections or delinquency management
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