Supports and assists the Branch Head in credit operations and in the maintenance of branch premises in accordance with company standards.
Key Responsibilities
Branch Credit Operations
Assists the Branch Head in credit operations and loan processing:
Receives clients and attends to their inquiries regarding loan application
Pre-screens clients to determine their financial needs, pension type and eligibility for loan application; secures the necessary documentation to facilitate loan processing
Conducts the appropriate verification process to determine clients pension status, loanable limits, and accuracy of information provided in submitted requirements
Encodes loan information to database and prepares the necessary documentation to initiate the loan approval process
Provides timely feedback to concerned parties (e.g. walk-ins/ sales agent) on status of application to facilitate remedial action and minimize delays in processing (e.g. due to lack of proper documentation).
Coordinates with Head Office for loan payment processing and release; facilitates loan proceeds releasing to borrowers; conducts necessary follow-ups to ensure timely release.
Assists the Branch Head in preparing documents/ data for management reporting.
Identifies areas for process improvements in accordance with customer needs and companys requirements; provides input to Branch Head/ Credit management.
Customer Relations Management
Engages clients and attends to their inquiries according to Golden Legacys customer service standards.
Suggests ways to improve customer service practices based on day-to-day client interactions in the branch.
Branch Administrative Management
Supports and assists the Branch Head in ensuring the cleanliness and maintenance of branch premises.
Maintains an inventory of office supplies and places orders when necessary.
Maintains an efficient filing system for branch documents.
Maintains a record of office expenses and provides regular reporting to Branch Head.
Processes actions needed for branch maintenance including utility and other payments, coordination for business and local permits, and other requirements needed for the upkeep of the branch
Others
Performs other duties and responsibilities that may be assigned from time to time.
