The Credit and Collections Director, Global will be responsible for leading the global credit and collections function. Utilizing hands on experience in credit and collections, accounts receivable, customer service issues, and financial analysis. He/She will be responsible for overseeing the credit and collections team; directing monthly collection plans, forecasting accounts receivable, and collections targets, and collecting historical results.
Key Responsibilities:
- Lead credit and collections team based in Makati, Philippines, ensuring development objectives and succession planning
- Main point of contact for leadership stakeholders regarding collection issues
- Communicate closely with collection managers, business finance leads, and commercial leadership teams to facilitate timely payment of receivables
- Monitor and react appropriately to customer accounts requiring individual attention and special arrangements
- Perform customer account and trend analysis of working capital statistics related to accounts receivable
- Consolidate forecasting of account receivable KPIs
- Report consolidated results to GPO related to accounts receivable KPIs
- Review and updated policies, procedures, and implementation guides related to collections annually
- Coordinate closely with credit management and business finance leads on all credit related activity
- Provide strong support as needed, for credit decisions including but not limited to plan and execute periodic review/update of existing and new customer credit profiles
- Challenge current practices and manage productivity initiatives to drive continual incremental improvement around the overall credit and collections process
Job Specifications:
- 7 to 10 years of credit and collections and financial analysis experience
- Experience in shared services / business process outsourcing industry with multinational companies
- Excellent interpersonal organizational skills relating to customer service and customer relations
- Strong communication and presentation skills
- Ability to meet and work with commercial/sales teams and customers as needed
- Proficient in Microsoft Office Suite to assist with various reports
- BA degree of equivalent is required
- Must have High Radius experience
- SAP, BPC, and SAC experience preferred
