Abbott Rapid Diagnostics is part of Abbott's Diagnostics family of businesses, bringing together exceptional teams of experts and industry-leading technologies to support diagnostic testing, which provides important information for the treatment and management of diseases and other conditions.
The Credit & Collections Analyst – Alere Toxicology Services is responsible for managing a complex, aged, and manually maintained accounts receivable portfolio, with a primary focus on credit memo utilization, account reconciliation, and legacy balance cleanup.
This role requires a high level of ownership, analytical judgment, and independent problem-solving, operating in an environment with limited automation and requiring reconstruction of accurate account positions.
Essential Duties And Responsibilities – (key Activities)
- Manage a portfolio of accounts with a focus on aged and complex AR balances
- Analyze and apply credit memos against outstanding invoices to reduce aging and clear balances
- Perform account-level reconciliations to validate true customer balance positions
- Investigate legacy balances and determine appropriate action : offset (credit vs invoice), collect, escalate or recommend write-off
- Develop segmented resolution strategies (not one-size-fits-all collections)
- Own reduction of historical AR backlog through structured cleanup approaches
- Execute targeted collections on valid and supported balances only
- Identify and resolve discrepancies such as : unmatched credits, invalid invoices, misaligned account balances
- Partner with Billing, Operations, and Cash Application to resolve root cause issues
- Ensure alignment between account status (open, closed, inactive) and financial balances
- Use Excel and available data to track progress and identify aging drivers and trends
- Document findings, actions taken, and resolution status clearly
- Escalate systemic issues impacting AR accuracy and financial reporting
- Observes legal and ethical guidelines for safeguarding patient and company confidentiality (HIPAA)
- Other duties as assigned.
Education/Experience
EDUCATION :
- Completed at least 4 years in College or with an associate's or Bachelor's Degree related in Business, Finance or accounting courses.
- 3–5+ years of experience, with demonstrated exposure to :
- aged or legacy AR portfolios
- account reconciliation or cleanup initiatives
- manual or low-automation environments
SKILLS AND ABILITIES :
- Strong analytical and account reconciliation skills
- Advanced Excel proficiency (pivot tables, lookups, data analysis)
- Ability to work independently in unstructured environments
- Strong problem-solving and critical thinking capability
- Ability to distinguish between collectible vs non-collectible balances
- Results-driven with strong ownership mindset
- Confident communicator, able to challenge discrepancies and drive resolution
- High attention to detail with ability to manage high-volume workloads
- Strong cross-functional collaboration skills
- Persistent and accountable — drives issues through full resolution
KNOWLEDGE :
- Understanding of end‑to‑end Order‑to‑Cash processes.
- Knowledge of credit memo and invoice lifecycle
- Experience in healthcare or diagnostics environment (preferred)
- Familiarity with HIPAA , data integrity and financial controls.
