Credit and Collection Specialist

The Credit and Collections Specialist is responsible for managing B2B collections and maintaining strong client relationships to ensure timely payments and accurate account reconciliation. The role focuses on proactive communication with business clients, resolving billing issues, and supporting AR operations.

Job Description

Manage the end-to-end collections process for assigned B2B accounts, ensuring prompt follow-up on overdue invoices and payment commitments.

Build and maintain professional relationships with clients to resolve billing issues and payment disputes.

Coordinate with internal teams (Finance, Sales, and Operations) to address account discrepancies and client concerns.

Monitor aging reports, track payment performance, and provide regular collection status updates.

Negotiate and implement payment arrangements in accordance with company policies and client terms.

Support process improvements that enhance collection efficiency and customer satisfaction.

Maintain detailed and accurate records of collection activities, communications, and resolutions.

Required Qualifications

Experience in B2B collections with strong negotiation and client communication skills.

Demonstrates professionalism and persistence in handling difficult client situations.

Demonstrates attention to detail and meet collection targets and deadlines.

Clear and coherent both written and verbal communication skills in English.

Screening Criteria

Bachelor's degree in Business Administration, Finance, or a related field.

Minimum of two (2) to four (4) years of experience in collections and client relations.

Experience using Microsoft Excel and ERP or AR systems (e.g., NetSuite, SAP, or similar).

Must have stable employment history.