Monitor and manage a portfolio of customer accounts to ensure timely collection of outstanding debts.
Contact customer's via phone, email, or mail to communicate overdue payment reminders, payment arrangements, and resolve any outstanding issues.
Negotiate payment plans and terms with customers to facilitate debt recovery while maintaining positive relationships.
Update and maintain accurate records of all collection activities, including payment arrangements, correspondence, and follow-up actions taken.
Coordinate with Sales and Service Sales departments, to obtain necessary information to resolve payment disputes and address customer inquiries regarding outstanding balances.
Identify potential bad debts and escalate to the appropriate management personnel for further action.
Prepare and distribute regular reports on collection activities, account balances, and customer payment trends.
Stay up-to-date with relevant laws and regulations governing debt collection practices to ensure compliance.
Provide exceptional customer service by responding promptly and professionally to customer inquiries and concerns.
Collaborate with team members to develop and implement strategies to improve collection processes and increase overall debt recovery rates.
Prepare Sales Invoice, Billing Invoice, Billing Statement and statement of account
Recording and Summarizing the Official Receipt and Collection Receipt
Reconcile the payment computation with the customers.
Review and approving Order Intake in Zoho CRM.
Monitoring uncollected 2307 of customers and ensuring all are collected on or before of the following year.
Performs clerical duties such as sorting and filing documents as needed
Perform any other duties as may be assigned by Manager.
