Credit Analyst

Experience:

• 1+ years of healthcare revenue cycle, patient accounting, billing, accounts receivable, or credit balance resolution experience.
• Experience working within Epic, including navigating work queues and patient account activity.
• Ability to investigate and resolve self-pay credit balances, overpayments, duplicate payments, refunds, and account discrepancies.
• Strong understanding of healthcare billing workflows, payment posting, adjustments, and refund processes.
• High attention to detail with the ability to manage a high-volume work queue while meeting productivity and quality metrics.

Plus:

• Previous experience specifically resolving self-pay credit balances within an Epic credit balance work queue.
• Knowledge of hospital and/or physician revenue cycle operations, including patient financial services (PFS).
• Experience processing patient refunds, researching unapplied cash, or working with credit balance audit/compliance requirements.