As a Collection Staff, you will be responsible for contacting customers to collect outstanding payments, and maintaining accurate records of all transactions.
Duties And Responsibilities
- Provides customer service regarding collection issues, process customer refunds, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
- Accountable for reducing delinquency for assigned accounts.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
- Must communicate & follow up effectively with sales dept regarding customer accounts on a timely basis Establish and maintain effective and cooperative working relationships with dealers and sales.
- Bachelors Degree in Finance and Accounting
- Fresh graduates are encouraged to apply (with Latin Honors is an advantage)
- Knowledge in basic collection process
- Strong customer service focus and negotiation abilities
- Basic knowledge in MS office applications
- Ability to effectively manage multiple priorities while maintaining attention to detail
- Willing to work in Blakes Tower, Chino Roces Ave., cor. Malugay St., San Antonio, Makati City
