Help Australian Customers Turn Financial Goals Into Reality
As a Credit Analyst (AU Mortgage), you will support the end-to-end credit application process by reviewing submissions, validating documentation, coordinating with customers and suppliers, and ensuring applications meet lending requirements. You'll play a vital role in maintaining accuracy, facilitating approvals, and delivering exceptional service throughout the customer journey. Join a growing Australian finance organization and play a key role in supporting credit applications, loan settlements, and customer success while building a long-term global career.
Job Overview
Employment Type: Full-Time
Shift: Day Shift | Weekends Off
Work Setup: Onsite | Ortigas
Exciting Perks Await!
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Prime office location in Ortigas (Easy access to MRT stations, restaurants, and banks)
- Fixed weekends off
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
The Qualifications We Seek
- At least 3 years of relevant experience in credit analysis, lending support, mortgage processing, finance administration, or a related field
- Excellent English communication skills, both written and verbal
- Strong attention to detail and commitment to accuracy
- Comfortable working in an office-based environment
Nice to Have
- Previous experience working with an Australian company
- Experience within consumer finance, lending, mortgage, or credit-related environments
- Familiarity with funder portals and lending systems
- Experience reviewing credit reports, payslips, bank statements, and financial documents
- Experience using illion bank statements or similar financial verification tools
Your Daily Tasks
Credit Application Review and Processing
- Review new credit submissions against established application checklists
- Identify missing information or documentation required before applications can proceed to the credit team
- Process and collate documentation required to settle applications
- Prepare loan documents for settlements
- Receive approval advice from funders and update internal systems accordingly
- Communicate approvals to stakeholders and contact customers regarding application outcomes
Supplier Accreditation and Documentation Review
- Review new supplier requests against accreditation requirements
- Identify missing documentation needed to proceed with supplier onboarding
- Review supplier tax invoices against established checklists
- Identify errors, discrepancies, or missing information and coordinate with suppliers to obtain requirements
Customer Service and Stakeholder Support
- Respond to customer email inquiries and ad hoc service requests
- Assist customers with payment detail updates, payout figure requests, and other account-related concerns
- Handle inbound customer and stakeholder calls as required
- Conduct outbound calls to customers and suppliers to gather information, provide updates, and resolve outstanding requirements
Administrative and Sales Support
- Provide general administrative and sales support functions
- Maintain accurate records and documentation across internal systems
- Support the broader team in ensuring efficient workflow and customer service delivery
Future Growth Opportunity: Junior Credit Analyst Pathway
- Review credit reports, payslips, bank statements, tax returns, and financial information against lender requirements
- Gather and verify customer financial information
- Liaise with internal and external stakeholders throughout the credit application process
- Assist with funder selection and application submission processes
- Develop deeper expertise in lending assessments and credit analysis
About the Client
Our client is an Australian financial services organization focused on helping businesses and customers navigate lending and finance processes with greater efficiency. By combining innovative technology, streamlined workflows, and a customer-first approach, they help deliver seamless finance experiences while supporting strong relationships between customers, suppliers, and lending partners. Their commitment to service excellence and operational efficiency continues to drive growth across the Australian market.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines, where high-performing professionals build long-term global careers with leading international companies. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and a finalist in the 2026 Inspiring Workplaces Awards Asia, Emapta delivers a workplace defined by stability, growth, and purpose. Here, your career moves forward with meaningful opportunities, world-class support, and a culture built for excellence.
Apply now and be part of the #EmaptaEra.
