We are seeking a dedicated and proactive Credit and Collection Associate to join our team. The primary responsibility of this role is to manage the credit and collections process, ensuring timely payments from customers while maintaining positive relationships. The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
Collections:
- Contact customers to follow up on overdue payments and negotiate payment plans when necessary.
- Investigate and resolve discrepancies or disputes related to billing or payment issues.
- Maintain accurate records of all collection activities and communications with customers.
Cash Application:
- Apply incoming payments to customer accounts accurately and efficiently.
- Reconcile payments received with outstanding invoices and accounts receivable balances.
Aging Report and Analysis:
- Prepare daily aging report to monitor outstanding receivables and prioritize collection efforts.
- Conduct monthly rental income analysis and prepare reports to track rental income trends and performance.
Customer Service and Account Management:
- Provide clients with best customer service practices both internally and externally.
- Manage day-to-day account activities, responding promptly to inquiries and addressing customer concerns.
- Build and maintain positive relationships with customers to facilitate prompt payment and resolve issues effectively.
