Creative Operations Manager

Pure Form is a leading provider of high-quality food supplements dedicated to promoting health and wellness through clean formulations, honest science, and thoughtful design.

Our mission extends beyond physical health — we aim to build a company where people thrive as much as the brand does. We believe that when our team grows in purpose, creativity, and balance, the brand naturally flourishes.

ROLE OVERVIEW

We're growing the Design & Experience team and looking for a Creative Operations Manager who will lead the technical, operational, and quality-control side of design at Pure Form.

This role is responsible for making sure creative work is accurate, production-ready, properly executed, and ready to launch across packaging, e-commerce, campaigns, and other customer-facing touchpoints.

You'll work closely with the Head of Design & Experience and Senior Designers to translate creative direction into well-executed final outputs, while building the systems, standards, and processes that allow the team to scale across products, channels, and markets.

Your Day-to-Day Duties include:

Design Operations Systems

• Build, improve, and maintain SOPs, workflows, templates, QC frameworks, and approval processes
• Develop systems that improve quality, efficiency, consistency, and accountability across the Design & Experience team
• Establish clear standards for file preparation, specifications, version control, handoffs, and approvals
• Identify recurring issues and translate them into upstream process and system improvements
• Improve design operations through automation, AI, and better tools
• Build systems that make quality control proactive rather than reactive

Technical Design & Quality

• Own technical quality across packaging, e-commerce, campaigns, and customer-facing creative
• Ensure final outputs meet brand, technical, production, regulatory, and platform requirements
• Define standards for production-ready artwork, specifications, file preparation, and handoff
• Build repeatable QC and pre-flight frameworks that catch design, production, and execution issues before release
• Ensure approved creative direction is accurately carried through to final output
• Maintain consistency across typography, layout, product information, visual execution, and other critical design details

E-Commerce & Launch Systems

• Own the creative and technical readiness of product, campaign, and market launches
• Oversee listing health across all e-commerce platforms and the Pure Form website, ensuring listings are complete, accurate, and aligned with approved creative and product information
• Ensure the online customer journey has seamless and accurate brand communications across awareness, consideration, and conversion
• Build systems and standards that ensure e-commerce touchpoints are consistent, up-to-date, and on-brand
• Establish processes to ensure new product listings have all required creative assets, product information, and launch components before going live
• Ensure listing health and launch readiness for new products across platforms
• Coordinate with Design, E-commerce, Marketing, Regulatory, Operations, and external partners to close launch requirements
• Manage final pre-launch checks and resolve outstanding issues before launch

Creative Workflow & Production

• Own the workflow from approved brief through production, QC, and final delivery
• Manage timelines, dependencies, handoffs, and production requirements
• Identify bottlenecks and improve how creative work moves through the organization
• Coordinate with designers, suppliers, freelancers, and external production partners
• Ensure production requirements are clearly defined and consistently followed
• Ensure approved creative direction is carried accurately into final outputs

Market & Brand Scalability

• Develop systems that support increasing products, channels, and markets
• Create frameworks that allow local teams and partners to adapt creative while maintaining global brand standards
• Establish repeatable processes for localization, versioning, and market rollout
• Build systems that enable the Design & Experience team to scale without compromising quality

Qualifications

• 10+ years of experience in design operations, design production, creative operations, design systems, or a related field
• Strong experience building design systems, workflows, standards, and production processes
• Strong understanding of packaging, e-commerce, and customer-facing design
• Strong visual design judgment across hierarchy, typography, layout, and composition
• Strong knowledge of production workflows, specifications, file preparation, and version control
• Experience managing product, campaign, or market launches
• Excellent project management and organizational skills
• Strong understanding of how design systems can improve quality, speed, and scalability
• Comfortable coordinating across Design, E-commerce, Marketing, Regulatory, Operations, and external partners
• Highly proactive, detail-oriented, and comfortable working independently
• Able to balance creative quality, technical accuracy, speed, and business priorities

Who You Are

You are a highly detail-oriented design operator who understands both the creative and technical sides of bringing design to life.

You catch the things others miss, the incorrect icon, the inconsistent capitalization, the broken hierarchy, the outdated product information, the typo, the misaligned element, the wrong version, or the detail that technically works but doesn't communicate clearly.

You're comfortable working across design, e-commerce, marketing, regulatory, and operations, keeping work moving without unnecessary complexity.

You care deeply about quality and creative craft, but you also understand that in a high-growth environment, speed and creative velocity matter. You know how to help teams move quickly while maintaining a high standard of execution.

Most importantly, you don't just fix mistakes. You build systems that prevent the same mistakes from happening again.