About Us
As a market leader in Business Process Optimization and IT services for over 20 years, Canon Business ServiceCentre Philippines helps organizations optimize, automate, and transform their operations,setting them up forgreater growth. We work collaboratively with customers to get the results they want,delivering bespokesolutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up tofocus on what sets them apart.
We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients key challenges. With a commitment to delivering the best service management experiencepossible,many clients have partnered with us for more than a decade. The solutions we deliver arereliable,scalable,and cost-effective, helping customers to not just get ahead but stay ahead.
When you join Canon Business Services Centre, you'll find a rewarding culture that values you. You'll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup's success.
About The Role
The CPS Support & Operations Coordinator provides day‑to‑day operational and customer support to the Canon Professional Services (CPS) team. This role acts as the first layer of investigation and coordination for common CPS enquiries, taking pressure off the CPS team by triaging issues, maintaining clean records, and escalating only where necessary.
The role is well suited to someone highly organised, customer‑focused, and comfortable working across multiple systems and teams in a fast‑moving support environment.
Essential Duties
- Assist with everyday CPS account hygiene including:
- Migrating customer contact details (proof or purchase, phone numbers) between internal platforms
- Resolving missing or duplicated products
- Verifying transaction records between internal platforms
- Support the CPS team with common questions regarding
- Login and access issues
- Verification and identity check troubleshooting
- Billing, payments, invoices, and refunds
- Escalate technical, billing, or service issues
- Log incidents or service requests with clear reproduction steps and customer context
- Track open issues and follow up with internal teams until closure
- Support day-to-day operational and administrative tasks within the repairs and loan services workflow
- Migrate CPS Service and Repair requests to workshop
- Manage CPS data between ERP, CRM and CDSS system
- Follow documented processes and standard operating procedures to ensure consistency and compliance
- Assist with updates to internal systems, platform changes, or process improvements
- Identify and report discrepancies, missing information, or system errors
- Handle customer and financial data with care, maintaining confidentiality and data security at all times
- Communicate effectively with internal teams to support smooth repair and loan operations in a remote environment
- Maintain internal logs of:
- Active customer issues
- Billing disputes and refunds
- Known system bugs or workarounds
- Keep standard responses, troubleshooting steps, and FAQs current as issues evolve.
- Provide periodic summaries of recurring customer issues to help inform improvements.
Qualifications
- Experience with platform migrations or system incidents
- Experience in a customer support, operations, or service desk role (digital environment preferred)
- Excellent attention to detail and case tracking discipline
- Confidence managing multiple issues in parallel
- Comfortable learning new internal systems and processes
- Experience with platforms, Salesforce, CDSS, D365, ServiceNow, Magento
- Exposure to subscription‑based products or online memberships
- Technical curiosity and ability to follow troubleshooting flows
If this sounds like you, we'd love you to apply!
We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self atwork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-lifebalance can improve your motivation, performance, and productivity.
As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.
Looking to join this diverse team Apply online now.
Successful applicants will be notified of next steps.
