Job title: Country Services Manager (Philippines)
Location: Manila, Philippines
About the Role
We are seeking an experienced and driven Country Services Manager to lead our Implementation and Maintenance Services operations in Philippines. The role oversees end-to-end project execution, service contracts, pricing, and customer lifecycle management for Data Center Infrastructure and Telecom Power Solutions, ensuring excellence in delivery, profitability, and customer satisfaction.
This is a leadership position combining technical depth, commercial acumen, and people management. The portfolio will later expand to include Industrial Automation (IA) and Building Automation (BA) services, providing long-term career growth and scope expansion.
Key Responsibilities
Strategic Leadership & Governance
- Direct country service operations, ensuring full compliance with corporate policies, HSE regulations, and global quality standards.
- Align local execution with regional/global strategy while serving as the senior point of contact for strategic client relationships.
Project Delivery & Operations
- Spearhead end-to-end delivery of complex Data Center and Telecom power projects from initial planning and resourcing to commissioning and handover.
- Partner with Sales, Engineering, Supply Chain, and Finance to ensure cross-functional execution on time and within budget.
Financial & Commercial Governance
- Hold full P&L accountability for country service operations, driving revenue, margin improvement, and accurate budget forecasting.
- Oversee pricing governance, cost validation, risk management, and commercial negotiations for high-value service contracts and renewals.
Client Engagement & Lifecycle Services
- Maintain strict SLA/KPI compliance across all service agreements, managing warranty, RMA, and continuous lifecycle maintenance.
- Resolve client escalations and negotiate service contracts to ensure long-term customer retention.
Team Development & Culture
- Lead, mentor, and scale a multi-disciplinary service organization of project managers, delivery engineers, and field specialists.
- Establish structured performance metrics, competency development programs, and a strong culture of accountability and safety.
Qualifications
- Bachelor's Degree in Electrical, Mechanical, or Industrial Engineering (Master's preferred).
- PMP or equivalent project management certification preferred; ATD, ITIL, CDCP, or CDCS credentials are advantageous.
- 12–15 years in project delivery or service operations in Data Center, Power, or Telecom industries, with at least 5 years in a managerial or customer-facing leadership role.
- Proven ability to manage service pricing, contract negotiations, and proposal preparation.
- In-depth understanding of UPS, LV/MV systems, cooling, and power infrastructure.
- Strong P&L management, budgeting, and forecasting experience.
- Excellent communication, stakeholder engagement, and team-building abilities.
Why Join Us
- Lead the full services business for Philippines with commercial and operational ownership.
- Influence strategy, pricing, and execution across data center and telecom portfolios.
- Join a global company driving sustainable and intelligent infrastructure solutions.
Application
Interested applicants are invited to submit their CV highlighting their experience in service management, pricing, and customer engagement.
