Country General Manager

JOB SCOPE:

Responsible for country operations, he/she is the key driver to expand the group's business to new and existing locations, as well as building and maintaining customer relationships in the best interest of the business and company. The role will work to maximize operating performance, including achieving financial goals and driving each team to reach their full potential in various areas.

JOB RESPONSIBILITIES

:Talent & Culture

• To create a high-performance culture by ensuring that business and individual objectives are set, understood and cascaded appropriately
• .To establish an excellent internal communication system through regular and transparent communication as well as cross-functional collaboration to maximize synergies
• .To lead, inspire, develop and engage a talented workforce that supports the strategic and future needs of the business and drives for efficiencies and improves effectivenes

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Operationa

• lDevelops effective best practice work and business procedures for Plaza Premium Grou
• pCollaborates with executive leadership to define the organization's long-term mission and goals, identifying ways to support this mission through talent management
• .Identifies and executes key performance indicators for the organization on commercial, operations, finance, human resource, etc to ensure relevant KPIs are executed and reviewed on a quarterly basis
• .Understanding of operational departments [Guest Services, Facility Management, Housekeeping, Culinary, Food & Beverage, Customer Engagement, Quality Assurance, etc] and work with country and local leadership to ensure it is functioning in line with the standards set by partners and HQ
• .Ensures corporate policies and procedures are being utilized and recommends improvements
• .Drives the overall business using technology to improve efficiency and achieve maximum operational efficiencies including but not limited to automation and optimization
• .Leads the Country in the event of a Crisis working closely with the Regional and HQ
• .Actively participates in addressing internal and external audit findings by working with relevant stakeholders and taking necessary corrective action promptly
• .Lead the Executive Committee [Excom] and meetings at least once a month by focusing on the company's overall priorities and goals from a Country and Regional level [where relevant]. Excom must define specific strategic plans and actions that will be undertaken to drive and increase revenue, Ebitda, productivity, market share, staff development, technology and attach them to measurable KPIs. The minutes of Excom meetings will be shared to the Regional Excom, while the minutes of the Regional meetings will be sent to the HQ Steering Committee members

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Revenue, Growth and Profit Maximizati

• onSets comprehensive goals for department performance and grow
• thLiaises with Commercial Leadership to develop and execute commercial strategies in each locatio
• n.Directly accountable for driving the budget and forecast by implementing a commercial strategy and business plan through to execution, utilizing all available business tools and intelligenc
• e.Ensures the delivery of budgeted revenues across all revenue stream
• s.Utilizes Business Intelligence [BI] tools to analyze data and performance, providing actionable information for making informed business decision
• s.Optimizes manpower costs by analyzing trends and costs, setting systemic standards for teams to follow, and tracking the results of planned effort
• s.Prepares the annual business plan and budgets including but not limited to manpower, et
• c.Works with Finance, Human Resources including Operations Director to ensure profits are maximized in line with budgeted revenue and EBITDA targets se
• t.Ensures regular business reviews are conducted with all relevant stakeholders, including pricing and rate strategies are in place to achieve positive business result

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Financial and Commercial Acu

• menSupports the country finance teams with clear guidelines, responsibilities and ways of working that benefit the Corporate, Shared Services and Country-Level Finance t
• eamReviews, monitors and analyses financial performance in collaboration with the Country Finance against established goals and benchmarks by managing relevant revenue workstreams including driving cost efficiency and savings without impacting customer or brand experien
• ce.Supports the collection of accounts receivable by collaborating with respective Country Finance and Commercial teams, including Regional, HQ and GSC stakeholde
• rs.Conducts necessary meetings on a monthly basis covering commercial and revenue management strategies, credit collection, operational, strategic planning and execution, e
• tc.Manages underperforming or loss-making outlets, developing short to long action plans for each business unit to restore profitabili

ty.
Business Develop

• mentRepresents the Country in presentations to the Investment Committee, Steering Committee, and other relevant entities as necess
• ary.Forges strategic partnerships and relationships with clients, vendors, agencies, venue partners, and all other professional business relationsh
• ips.Is a key stakeholder collaborating with the legal team on contract management, including but not limited to contributing to the development of effective and efficient contract terms and conditi
• ons.Growth Management aggressively promotes the business unit to maximize its utilization and negotiates lease agreements as determined necessary and in the best interest of the comp
• any.Conducts frequent sales and calls with clients to stay updated on the business status and tre
• nds.Develops and maintain strong relationships with all internal and external stakeholders including but not limited to airport authorities, owners, business unit,
• etc.Develops and aligns with Country, Regional, and HQ business development teams on strategic plans for expansion and growth of the country and regional busi
• nessWorks with business development and finance stakeholders to analyze ROI for capital projects before committing funds and assesses if anticipated results were achieved upon complet
• ion.Works with various stakeholders to provide efficient and accurate assessments on project leads and opportunities including inherent risk in the event of underperformance or early terminat
• ion.Proposes relevant new concepts and designs to various stakeholders for review and consideration with the objective to expand and grow the business through quality product differentiat

ion.
O

• thersPerforms other related duties as requ