Corporate Travel Consultant

VIP Desk Sr. Travel Associate

Requirements:

3+ years Travel domain (Corporate Travel) and VIP customer service experience with GDS Knowledge(Amadeus etc.,)

Deliver personalized, empathetic, efficient service for high-value clients

Serve as the primary point of contact for VIP customer (CEO, CFO, COO etc) via phone, chat & email

Ability to work independently while managing multiple tasks and changing priorities with an emphasis on quality, customer service and accuracy

Ability to work effectively with personal computers and various OBT (online booking tool) with the ability to learn new systems quickly

Highly motivated and passionate about service and travel Familiarity with North American customer service expectation and

Responsibilities:

Accurately and efficiently service travel requests via multiple channels (phone, email, chat, etc.), ensuring all corporate travel policies and industry practices are followed

Deliver extraordinary end to end customer service while maintaining an impeccable professional and enthusiastic demeanor

Provide consultation and support throughout the booking process, including best fares and routing, international travel requirements, health restrictions and mandates, and other travel related information as appropriate

Utilize creative thinking and problem-solving skills to identify the best options for air, rail, car, and hotel arrangements

Maintain a high focus on quality and attention to detail; proactively anticipate potential problems and take steps to mitigate them