Corporate Services Senior Manager

AT A GLANCE  

The Corporate Services Senior Manager will oversee Sunnies core operational support functions, ensuring that Engineering & Facilities, Information Systems (Infrastructure & Support), and Administrative Services run seamlessly to enable business operations. This role focuses on operational excellence, compliance, cost efficiency, and service delivery, balancing strategic direction with hands-on execution. It plays a critical role in building scalable support systems and high-performing teams that enable store operations, HQ, warehouse, and expansion efforts. 

YOUR OVERALL MISSION & DAY-TO-DAY 

Engineering & Facilities Management 

• Oversee maintenance and operations of Sunnies HQ, stores, and warehouse facilities.  
• Ensure all sites meet safety, security, and operational standards for employees and customers.  
• Lead store fit-out, renovation, and engineering projects aligned with brand and design standards.  
• Drive preventive maintenance systems, asset tracking, and facility lifecycle management.  
• Manage contractors and vendors to ensure quality, cost-efficiency, and timely delivery.  
• Implement sustainability and energy efficiency initiatives across facilities. 

Information Systems (Infrastructure & Support) 

• Manage IT infrastructure supporting HQ, warehouse, and retail operations.  
• Oversee POS systems stability and integration with inventory, finance, and e-commerce platforms.  
• Ensure network reliability, system uptime, and access management across all sites.  
• Strengthen cybersecurity, data protection, and system controls.  
• Lead IT support operations, including service desk, ticket resolution, and SLA management.  
• Improve user experience through responsive and efficient technical support. 

Administrative Services 

• Lead end-to-end administrative operations including Office services and facilities coordination, Procurement (non-trade) and supplies management, and Logistics and workplace services  
• Drive procurement excellence 
• Vendor sourcing, accreditation, and performance management  
• Contract negotiation and cost optimization  
• Compliance with internal policies and controls  
• Standardize and enforce administrative policies, governance, and documentation.  
• Oversee employee services such as workspace allocation, travel, and general support.  
• Ensure consistent service delivery across HQ, warehouse, and retail environments. 

Leadership & Strategic Support 

• Align corporate services initiatives with Sunnies growth, expansion, and operational priorities.  
• Partner with business leaders to ensure support functions enable retail, e-commerce, and creative operations effectively.  
• Build and lead a proactive, service-oriented, and accountable corporate services team.  
• Drive cross-functional collaboration to improve efficiency, cost control, and execution speed.  
• Establish metrics and reporting to track service performance, cost efficiency, and operational reliability. 

CORE COMPETENCIES  

• Creative: Guide teams to think differently and experiment with new ideas. Remove barriers to innovation and scale successful practices across the organization  
• Considerate: Model empathy, sound judgement and composure across teams. Promote responsible and sustainable ways of working that support people, operations, and the broader community.  
• Customer Focused: Coach teams to deliver seamless and consistent experiences. Use insights and feedback across teams or stores to continuously improve service and operational flow.  
• Continuously Learning: Build a culture of learning by coaching others and enabling teams to adapt to change. Create structured opportunities that strengthen capabilities across functions.  
• Collaborative: Strengthen collaboration by coaching others on trust, alignment, and accountability. Facilitate cross-functional that drives shared ownership and results.  

LEADERSHIP COMPETENCIES  

• Decision Making & Accountability – Balance immediate needs with long-term goals, initiate corrective actions when performance or results fall short.  
• Strategic Thinking - Scan the market, industry, and internal data to identify emerging opportunities or risks, adjusts medium-term plans accordingly.  
• People Development – Design or facilitate learning experiences, mentors team members to prepare them for greater responsibilities.   
• Conflict Management – Resolve disputes involving multiple people or shifting priorities, keep discussions focused on solutions, and ensure agreements are documented.  
• Managing Self – Juggle multiples projects or responsibilities while meeting deadlines, seek feedback when facing challenges and adjust behavior to improve results.  
• Learning Agility – Seek challenging tasks outside current expertise, apply lessons from past successes or mistakes to new projects, modify work methods to suit customers, teams, or situations.  

YOUR TALENT  

• Bachelor's degree in Engineering, Information Systems, Business Administration, or related field 
• 10+ years of leadership experience in corporate services, operations, or related fields, ideally in retail or lifestyle industries. 
• Strong background in facilities management, IT systems, and administrative operations. 
• Proven track record in managing large-scale projects, process improvements, and vendor negotiations. 
• Excellent communication, leadership, and problem-solving skills. 
• Ability to balance big-picture planning with day-to-day operational execution.