Job Description
ROLES & RESPONSIBILITIES:
Provides end‑to‑end operational support across a broad range of mobility processes, including but not limited to:
Provide end‑to‑end operational support for Destination Services (DS) activities for inbound travelers to the Philippines, in accordance with established processes
Support no‑immigration‑required national cases, including:
Preparation of Port of Entry (POE) letters
Processing of IRWP requirements
Coordination and tracking of intermittent traveler cases
Process allowances through DLW based on approved policies and standard guidelines
Prepare and maintain cross‑border agreement documentation following defined templates and instructions
Execute batch processing activities related to travel start dates, end dates, and case closures
Monitor and support de‑registration activities using Daily Exit Reports to ensure accurate tracking and timely updates to the Immigration team
Support and monitor the Stealth process in line with defined controls and escalation guidelines
Initiate and coordinate billing‑related activities by working with relevant internal stakeholders and following standard procedures
Educational Requirement:
Must have:
Minimum bachelor's degree or relevant business experience
Skills And Work Experience
SKILLS AND QUALIFICATIONS:
Must Have:
At least 1 year of work experience of mobility operations
Must have experience in reporting or compliance activities, and administrative tasks.
Knowledgeable in MS office skills especially in MS Excel
Good to have
Reporting and Compliance-related work experience, BPO-setting
