Coordinator Event Operations

Bring innovation to life

Events Operations Coordinator (CVent)

Responsibilities

Platform & Event Registration Management

• Manage and oversee Cvent registration processes for global events across all Ivoclar business units.
• Build, configure, test, and maintain event websites, registration forms, ticketing, agendas, and attendee journeys.
• Support registration operations for meetings, congresses, trade fairs, and events of varying sizes.
• Partner with the Exhibitions & Events team to ensure smooth event execution.
  
  

Participant Communications & Support

• Coordinate event communications, including invitations, confirmations, reminders, and follow-ups.
• Provide participant support for registrations, changes, cancellations, and technical issues.
• Support attendee management, check-in, badging, QR scanning, and issue resolution before and during events.
  
  

Data Management & Reporting

• Maintain accurate participant data and ensure data integrity.
• Prepare reports, dashboards, participant analytics, and event performance insights.
• Support data synchronization and reporting between Cvent and Salesforce.
  
  

Governance & Platform Administration

• Maintain global standards, templates, and best practices for Cvent processes.
• Ensure compliance with governance requirements, internal policies, and GDPR regulations.
• Manage user access, roles, and permissions within Cvent.
  
  

Training & Continuous Improvement

• Provide Cvent training, onboarding, and user support.
• Develop and maintain process documentation, guides, and templates.
• Identify and implement process, automation, reporting, and user experience improvements.
  
  

Marketing Communications Support

• Provide administrative and project coordination support for the Global Marketing Communications team.
• Assist with marketing operations, asset management, CVM activities, and travel coordination.
  
  

General Obligations

• Comply with company safety, personnel, and regulatory requirements.
• Demonstrate Ivoclar's corporate values and professional standards.
  
  

Your profile

Requirements

• Minimum 3 years of hands-on experience working with Cvent in an event registration, event operations or event technology environment.
• Proven experience managing registration processes for multiple concurrent events in an international business environment.
• Strong working knowledge of Cvent Registration, OnArrival, Attendee Hub, Surveys, Email Communications and Integration capabilities.
• Advanced Microsoft Excel skills.
• Experience working with Salesforce data and reporting processes is considered an advantage.
• Fluent written and spoken English is required.
• Strong attention to detail and commitment to data quality and accuracy.
• Excellent organizational, planning and prioritization skills.
• Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
• Customer-focused mindset with strong stakeholder management and communication skills.
• Process-oriented approach with a continuous improvement mindset.
• Ability to work independently while collaborating effectively across a global matrix organization.
• Degree or equivalent qualification in Event Management, Marketing, Business Administration or a related field, combined with a strong affinity for technology and digital platforms.
• High standards for accuracy, data quality and participant experience.
• Friendly, solution-oriented and professional in dealing with participants and VIPs.
• Careful handling of data, communication and processes with a zero-error mindset.
• Organized, reliable, proactive and able to work without close daily supervision.
• Able to maintain an overview and remain calm when managing several parallel events and peak phases.
• Clear coordination with stakeholders worldwide; collaborative and confident in intercultural settings.
  
  

What we offer

• Hybrid working set-up
• A global, purpose-driven company with 3,700 employees.
• A culture of innovation and collaboration.
• Learning and development tailored to your growth.
• Attractive benefits.