Conversation Designer (Software QA Specialist)

About us

WIZ.AI provides enterprise-grade conversational AI solutions to enhance customer experience and increase operational efficiency. WIZ.AI's AI Agents provide human-like engagement to facilitate customer interactions at scale, enabling businesses worldwide to connect with their customers and provide exceptional customer service and strong business ROI.

Job Summary

As an AI Conversation Designer (Software QA Specialist), you'll be responsible for designing conversation flows, crafting precise bot responses for various scenarios or queries, and implementing them within our proprietary platform. Since the platform is object-oriented (drag-and-drop), coding is not required, but you'll need logical skills to strategize the scenario implementation.

Key Responsibilities

• Understand customer business requirements and work with project teams to provide tailored Talkbot solutions on the WIZ AI Talkbot Platform, ensuring projects are delivered on schedule.
• Develop and implement test suites to check AI conversations on the WIZ talkbot platform, oversee the corpus validation, conduct exploratory testing, and coordinate pilot tests with customer teams.
• Monitor and maintain the AI conversation experience, resolve user feedback issues, and determine underlying causes.
• Build and maintain a database of industry-specific conversation scripts based on completed projects, continuously updating and improving the content to enhance AI conversational abilities.
• Work with clients to identify the text responses they require for the talkbot.
• Create text responses designed to enhance user interactions with the bot.
• Update and refine text responses according to customer feedback and interaction patterns.

Key Requirements

• No prior experience required; comprehensive training provided.
• Proficiency in written and spoken English and Tagalog.
• Proficient in Chinese will be advantageous
• Strong problem-solving and logical thinking skills are necessary for anticipating and shaping dialogues effectively.

Why Wiz.AI

At WIZ.AI, you won't just witness the cutting edge of Generative AI. You will define it, engineering proprietary Talkbots and advanced LLMs that deliver transformative, measurable impact for global

enterprises across 17 countries. We offer an unparalleled ground-floor opportunity within a hyper-growth market leader.

Our flat, results-driven culture ensures technical brilliance translates directly to strategic influence,

rewarding your unlimited potential with industry-leading, results-driven compensation.

Elevate your career beyond iteration. Come build your best career story with us.