As a Collections Control Specialist, you will support the Bank's collections operations by ensuring compliance with internal policies, monitoring quality standards, and identifying opportunities to improve processes and performance.
Key Responsibilities
- Monitor collections activities for compliance with Bank policies and procedures.
- Review collection calls and documentation to ensure quality and regulatory compliance.
- Prepare reports on collections performance, trends, and findings.
- Identify process gaps and recommend improvements.
- Coordinate with team leaders to address quality and operational issues.
- Support audits, compliance reviews, and process improvement initiatives.
Qualifications
- Bachelor's degree in any business-related field.
- At least 3–5 years of experience in collections, banking, risk, compliance, or quality assurance.
- Strong analytical, communication, and reporting skills.
- Proficient in Microsoft Office, particularly Excel.
- Detail-oriented and able to work in a fast-paced environment.
- Willing to work on-site.
