Contributions Specialist

Job Highlights

• Purposeful and meaningful work
• Great work culture and set of corporate values
• Be a part of a global team that enables charitable giving

Job Description

The position of Contributions Specialist reports directly to a US-based Giver Services Manager.

Works across all of the Giver Services Teams as the go-to for all things related to contributions from donors.

Work Environment:

• The workday would run from 4 PM 1 AM (Philippine Time) to maximize the overlap with European and US Eastern Time work hours
• Remote/Work from home majority of the time, but space to work in the office is provided if preferred by employees.
• May report in person once a week or less, and as needed for important meetings and corporate activities.
• Willing to work more than 8 hours per day, as needed; ability to handle pressure during peak periods during the year, availability to handle issues outside of normal working hours.

Responsibilities:

• Ensure TrustBridge's donor and charity clients are delighted with their service so that all operations run smoothly, efficiently, and effectively despite the start-up nature and rapid growth of the organization
• Serve all donor and charity clients through effective communication, making sure that issues and needs are addressed in a timely manner and appropriate solutions are conveyed with a high level of client satisfaction
• Keep our systems and databases organized and up-to-date
• Effectively manage workflow handoffs within the Giver Services Team or with the accounting and finance teams.
• Have a strong understanding of the money flow of the TrustBridge Global Network and all the related charitable entities.

Qualifications (Education, Training & Experience):

• Spiritually mature with a strong calling to this role
• Bachelor's degree in business administration or equivalent experience, or relevant bookkeeping experience
• Experience in CRM systems
• Experience in working virtually or with a dispersed team
• Demonstrated ability to maintain sensitive and confidential information
• Ability to manage multiple tasks and rapid change
• Excellent organizational skills with very strong attention to detail
• Team player with the ability to adapt to the requests of various donors and charities
• High Emotional Intelligence
• Proficiency in Microsoft Office Products and the ability to learn new technology platforms quickly
• Strong analytical skills and Good basic math skills, comfortable and accurate working with numbers
• Flexibility and effective time management
• Superb verbal and written English communication skills, as well as great phone/Zoom/Teams etiquette
• Cultural competency and sensitivity in dealing with donors and charities around the world