Contract Administrator (Night Shift)

The Contract Administrator is responsible in supporting the contracting department by managing documentation, coordinating payer submissions, and ensuring accurate contract processing. The role handles communication with payers, maintains contract records, and provides administrative support to ensure timely follow-ups, complete submissions, and streamlined contracting workflows across teams.

Job Description:

• Compile and submit all documentation required to establish new provider profiles with payers.

• Conduct routine follow-ups until profile confirmation.

• Notify internal teams once profiles are finalized.

• Verify provider details and identify updates or corrections needed.

• Coordinate with cross-functional teams to resolve missing or unclear information.

• Gather all payer-required documentation for new contract submissions.

• Submit files for internal approval before sending to payers.

• Conduct continuous follow-ups with payers on contract status.

• Track availability checks and communicate results to the team.

• Collect and prepare amendment documentation based on payer requirements.

• Submit materials for internal review and approval.

• Conduct follow-ups with payers until amendment completion.

• Maintain steady follow-ups once a rate increase process begins.

• Compile all required payer-specific forms or supplemental documentation.

• Update internal teams with payer responses and next steps.

• Complete recredentialing forms and compile required documentation.

• Submit for internal review and approval.

• Finalize submissions and confirm outcomes with payers and internal teams.

• Manage outbound calls, emails, and follow-up communication with payers.

• Maintain accurate documentation, notes, and status updates in shared platforms (Jira, Teams, payer portals).

• Track tasks and follow through until resolution.

Qualifications:

• Minimum of one (1) year of relevant behavioral health, claims follow-up, contracting support, credentialing support, or payer communication experience.

• Experience using Jira, Teams, and Payer Portals.

• Familiarity with payer communication processes.

• Manage note-taking while on live calls.

• Use hold times to complete documentation or system updates.

• Capability to manage repetitive administrative tasks efficiently.

• Demonstrates strong documentation accuracy and attention to detail.

• Work collaboratively within a team environment.

• Clear and coherent both written and verbal communication skills in English.