Continuous Improvement Officer (Branch Banking Group)

About The Role

The Continuous Improvement Officer is responsible for using Lean Six Sigma principles to drive continuous improvement initiatives and operational excellence. This role involved end-to-end project management including implementing changes in workflows, structures, trainings, and methodologies used by branches. The CIO shall provide tools and techniques to drive towards a more efficient, effective and process driven organization. The CIO will partner with cross-functional heads in project workstream related to total branch transformation and optimization.

How you'll contribute:

• Develops strategic and actionable plans to address identified gaps in branch data and customer related issues.
• Drive a creation of breakthrough insights into branch related processes which will align strategies with support unit thus resulting to enhanced customer centric value.
• Investigates short falls, issues, complaints in current business process and develops initiatives that enhances productivity and staff satisfaction
• Partners in workstreams related to Channel Strategy, Customer Experience and Process Excellence related initiatives.
• Creates reports, dashboards, and visualizations to understand projects and business performance.

What we're looking for:

• Bachelor's Degree in Industrial Engineering/Business Administration/Management, Finance or any related courses
• Preferably with 5 – 10 years of working experience in the related field
• Knowledge of the problem-solving methodologies such as Six Sigma, Project Management and Design Thinking
• Excellent project management skills in situations that involve cross functional stakeholders and challenges with tight timelines
• Ability to lead process improvement projects; analyze and solve problems effectively; strong process and strategy skills to develop transformation blueprint addressing key branch issues
• Banking experience is an advantage

About Security Bank

Security Bank is one of the Philippines best capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE:SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. We're recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance.

Most recently, we ranked as the #2 best employer in the Philippines and #54 globally on the prestigious Forbes World's Best Employers 2023 list.

At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): YOU matter.

Start your BetterBanking career with us today.