Contingent Workforce Program Manager (Philippines)

Location: Philippines – Remote

Hours: U.S. Central Time

Company: Cullerton Group

Position Overview

Cullerton Group is seeking a Contingent Workforce Program Manager to support a large U.S.-based enterprise staffing program with approximately 50 active consultants across Engineering, IT, and Technology functions.

This is a staffing operations and consultant care role, not a sales position. The Contingent Workforce Program Manager will be responsible for supporting consultants throughout their assignments, maintaining relationships with customer managers, coordinating with MSP/VMS program teams, tracking assignment activity, and identifying potential performance, retention, onboarding, or compliance issues.

The ideal candidate will have previous experience working for a staffing company, MSP, RPO, or contingent workforce organization supporting U.S.-based contract employees and enterprise customers.

Responsibilities

• Serve as the primary point of contact for approximately 50 active consultants assigned to a large U.S. enterprise customer
• Conduct regularly scheduled consultant check-ins throughout each consultant's assignment
• Maintain consistent communication with consultants regarding assignment status, performance, satisfaction, extensions, concerns, and upcoming end dates
• Develop and maintain professional relationships with customer hiring managers responsible for active consultants
• Conduct manager check-ins to gather feedback regarding consultant performance and overall satisfaction
• Track consultant start dates, assignment end dates, extensions, terminations, and other assignment changes
• Coordinate consultant onboarding activities and ensure required steps are completed prior to start
• Coordinate with internal teams and external partners regarding background checks, onboarding documentation, employment requirements, and consultant start dates
• Work with MSP program teams regarding onboarding, assignment changes, extensions, end dates, and other contingent workforce requirements
• Monitor VMS activity related to active consultants and assignments
• Identify upcoming assignment end dates and proactively determine whether extensions are expected
• Identify consultant performance, attendance, retention, or satisfaction concerns and escalate issues as appropriate
• Identify customer concerns regarding consultant performance and coordinate with internal leadership to resolve issues
• Maintain accurate consultant, manager, and assignment information in Bullhorn
• Document consultant and manager conversations, issues, follow-up items, and assignment changes
• Maintain an account map identifying consultants, hiring managers, departments, teams, projects, and reporting relationships
• Track organizational changes that may affect existing consultants or assignments
• Coordinate consultant offboarding and assignment completion activities
• Maintain regular communication with internal recruiting, operations, sales, and leadership teams regarding account activity
• Prepare recurring reports covering consultant status, upcoming end dates, extensions, onboarding activity, performance concerns, retention risks, and other account activity
• Identify potential hiring needs, upcoming projects, or organizational changes discovered through normal consultant and manager interactions
• Communicate relevant account intelligence to the appropriate Cullerton Group team member
• Support introductions to Cullerton Group's sales team when appropriate
• Ensure consultants receive consistent communication and support throughout the entire assignment lifecycle

Required Qualifications

• 3+ years of professional experience in staffing, recruiting, contingent workforce management, MSP operations, RPO, HR operations, or a related field
• Experience supporting contract employees, consultants, temporary workers, or other contingent workers
• Experience communicating directly with U.S.-based employees, consultants, candidates, customers, or hiring managers
• Excellent spoken and written English
• Strong professional communication skills and confidence conducting live phone and video conversations
• Experience managing multiple employees, consultants, assignments, or customer relationships simultaneously
• Strong organizational skills with demonstrated ability to track deadlines, follow-up items, and recurring activities
• Experience maintaining detailed information within an ATS, CRM, HRIS, VMS, or similar business system
• Ability to identify and escalate employee, consultant, customer, performance, or retention issues
• Ability to work independently and take ownership of recurring processes
• Strong attention to detail and documentation
• Ability to work remotely during U.S. Central Time business hours

Preferred Qualifications

• Experience working for a U.S. staffing or recruiting company
• Experience supporting a large enterprise contingent workforce or staffing account
• Experience supporting Engineering and/or IT staffing programs
• Experience working within an MSP-managed staffing program
• Experience using Vendor Management Systems (VMS) such as Beeline, SAP Fieldglass, VectorVMS, or similar platforms
• Experience with Bullhorn or another staffing-specific ATS/CRM
• Experience coordinating consultant or contractor onboarding
• Experience managing assignment extensions, end dates, terminations, and offboarding
• Experience conducting consultant care or contractor care programs
• Experience interacting directly with hiring managers regarding contractor performance
• Experience supporting 25+ active contractors or consultants simultaneously
• Familiarity with professional Engineering, IT, Technology, or technical staffing
• Experience working remotely for a U.S.-based organization

Key Skills

• Contingent Workforce Management
• Consultant Care
• Contractor Management
• Staffing Operations
• MSP Program Support
• VMS Administration
• Consultant Onboarding
• Assignment Management
• Contractor Lifecycle Management
• Employee Relations
• Client Communication
• Hiring Manager Communication
• Consultant Retention
• Performance Management
• Issue Resolution
• Account Administration
• Bullhorn
• Beeline
• SAP Fieldglass
• Engineering Staffing
• IT Staffing

Success Measures

Performance in this role will be measured based on:

• Completion of scheduled consultant check-ins
• Consistent communication with customer managers
• Consultant retention and satisfaction
• Customer manager satisfaction
• Successful and timely consultant onboarding
• Early identification of consultant performance or retention risks
• Timely identification and processing of assignment extensions
• Accurate tracking of assignment end dates and other changes
• Quality and completeness of Bullhorn documentation
• Accuracy of consultant and account information
• Responsiveness to consultant and customer issues
• Successful coordination with MSP/VMS program stakeholders
• Effective management of the consultant lifecycle from onboarding through assignment completion
• Quality of account intelligence communicated to Cullerton Group leadership

Ideal Candidate Profile

The ideal candidate has worked inside a staffing company, MSP, RPO, or contingent workforce program and understands how contract staffing works operationally. They are comfortable speaking with consultants and U.S.-based hiring managers, understand the importance of onboarding, assignment tracking, extensions, performance management, and consultant retention, and are highly disciplined about documentation and follow-up.

This person should be relationship-oriented without being sales-oriented. Their primary responsibility is to ensure Cullerton Group's consultants are supported, customer managers are satisfied, and the staffing program operates effectively.