Upload and organize content in WordPress, ensuring proper formatting, layout, and structure.
Manage content updates, revisions, and page publication schedules to align with business priorities.
Optimize images and multimedia for the web, maintaining quality and performance standards.
Review all uploaded content for accuracy, consistency, and adherence to brand guidelines.
Perform cross-browser and device testing to ensure content displays correctly.
Verify accessibility and usability compliance (e.g., WCAG).
Work closely with writers, designers, and marketing teams to coordinate content delivery and approval processes.
Communicate with developers to troubleshoot and resolve any WordPress-related issues.
Use basic design tools like Photoshop (or similar) to resize, crop, and optimize images for use on the site.
Adjust layout or styling using HTML and CSS to enhance page aesthetics when necessary.
Update menus, widgets, and other navigational elements in WordPress.
Ensure plugins and themes are up-to-date and functioning properly in collaboration with technical teams.
Maintain SOP of current processes and incorporate documentation updates as required
Perform moderately complex tasks in compliance with service level agreement, process, policies, and procedures
Contribute specialized expertise and provide key updates to manager on project status
Escalate issues and recommend resolutions and alternatives to manager
Qualifications
Minimum Requirements:
Bachelor's degree in Marketing, Communications and related discipline, or equivalent experience in business-to-business marketing, public relations, and project management
Two (2) + years of experience in similar content management or website maintenance role
Proficiency in WordPress, including content editing and media management.
Basic knowledge of HTML and CSS to adjust content layout or troubleshoot display issues.
Experience with Adobe Photoshop or similar tools for image optimization.
Strong organizational and project management skills to handle multiple content uploads and schedules.
Familiarity with SEO best practices for web content.
Understanding of web accessibility (e.g., WCAG guidelines).
Experience with content calendars or project management tools like Trello or Asana.
Attributes:
Ability to effectively communicate and collaborate within a varied audience and internal and external customers. (Communication)
Ability to maintain collaboration among the team and internal and external stakeholders. (Collaboration)
Ability to maintain good customer relationship with the ability to suggest ways to improve customer support and experience. (Customer Service)
Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
Ability to identify, assess, and resolve simple to moderate issues with the ability to provide resolution alternatives by following defined policies and procedures. (Problem Solving)
