Job Overview
We are seeking a Content Program Manager to lead the day-to-day planning, coordination, and governance of enterprise content operations.
This role sits at the center of content creation, workflows, and campaign execution—ensuring projects stay on track, teams remain aligned, and deliverables meet brand, compliance, and accessibility standards.
Key Responsibilities
Program Leadership & Coordination
- Serve as the main point of contact for coordinating content leads, specialists, creative teams, vendors, and campaign partners
- Ensure projects are delivered on time and aligned with business goals and requirements
Planning & Workflow Management
- Manage intake and prioritization of work
- Maintain project plans, timelines, trackers, and documentation
- Track risks, actions, issues, and dependencies (RAID)
- Lead meetings such as daily check-ins, milestone reviews, and approval cycles
Governance & Compliance
- Implement and enforce content standards, templates, and quality checks
- Ensure content meets accessibility, brand, and compliance requirements
- Maintain documentation and audit-ready records
Executive Reporting
- Prepare status updates and reports for leadership, including risks, progress, and key metrics
- Support quarterly business reviews (QBRs) and leadership presentations
Resource, Vendor & Budget Support
- Coordinate with creative teams, agencies, and vendors
- Support resource planning, scope of work (SOW), and budget tracking
- Identify risks early and drive solutions to keep projects on track
Process Improvement & Innovation
- Identify opportunities to improve workflows and operational efficiency
- Support the use of AI tools to streamline content creation and quality checks
Qualifications
- 6–8+ years of experience in program or project management (marketing or content operations preferred)
- Experience working in enterprise or regulated environments is a plus
- Familiarity with content tools (CMS, DAM) and creative production workflows
- Knowledge of project management frameworks (RACI, SLAs, Agile, stage-gate processes)
- Strong analytical and reporting skills, including KPI tracking and dashboards
- Experience using AI tools in marketing or content workflows
- Excellent communication and stakeholder management skills
- Bachelor's degree required
- PMP, Scrum, or Agile certifications are a plus
What We Offer:
- Market Competitive Pay Levels
- Hybrid Work Set-up
- Retirement Plan
- Medical Plan (HMO) from Day 1 of employment
- Dental, Medical, and Optical Reimbursements
- Life and Disability Insurance
- Paid Time-Off Benefits
- Sick Leave Conversion
- Tuition Reimbursement
- Employee Assistance Program (EAP)
- Annual Performance Based Merit Increases
- Employee Recognition
- Training and Staff Development
- Employee Referral Program
- Employee Volunteerism Opportunity
- All Mandatory Statutory Benefits
Who We Are:
- Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
- UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
- We're a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
- As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
- Elevate your career with a leading health care company while improving lives.
Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that's dedicated to Caring. Connecting. Growing together.
