Content Moderator

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Responsibilities

Serve as the first point of contact for clients via live chat, email, and ticketing systems, ensuring quick response and resolution times.

Troubleshoot and guide clients through Pixel setup, Events API integration, and SDK implementation for accurate conversion tracking.

Analyze API request/response logs and debug server-side events to ensure seamless data flow and campaign attribution.

Write and execute SQL queries to extract campaign performance data, diagnose tracking discrepancies, and build troubleshooting reports.

Work with backend engineering teams to identify root causes of API or integration failures, providing detailed logs and error analyses.

Support server-to-server (S2S) event-tracking integrations and troubleshoot data-mapping or payload issues.

Collaborate with product managers and developers on bug escalations, feature requests, and integration improvements.

Assist clients in campaign performance optimization using insights from pixel data, attribution reporting, and event diagnostics.

Document integration workflows, common technical fixes, and create reusable troubleshooting guides for internal and client use.

Use automation tools like Zapier or custom scripts to support integration workflows when applicable. Participate in QA testing for new product features related to tracking, APIs, and backend integrations before rollout.

Join our content moderation account at TP McKinley today!

Qualifications:

Bachelor's degree in Computer Science, Software Engineering, Information Systems, or a related technical field.

2–4 years of experience in backend product support, ad tech engineering support, or technical integrations (BPO or SaaS support preferred).

Strong SQL expertise for data analysis, debugging, and reporting tasks.

Proficiency with APIs, serverside event tracking, webhooks, and SDK implementations.

Experience with Ads Manager or similar platforms

Ability to read and debug API payloads (JSON/XML) and understand API documentation.

Solid understanding of conversion tracking, attribution models, and marketing analytics.

Excellent problem-solving and communication skills for cross-functional collaboration with clients, engineering, and product teams.

Open to High School or Senior High School graduates

Willing to work on site

Apply online or visit us at: G|F Le Grand Avenue, Five West McKinley Hill, Fort Bonifacio, Taguig City