Content Moderator

Core Functional Skills

• Confident use of internet-based tools and environments
• Working knowledge of social media platforms (e.g., Instagram, Facebook)
• Practical, day‑to‑day use of Microsoft applications

Content & Platform Operations

• Content review, classification, labeling, and annotation (text, image, video)
• Strict adherence to client policies and community guidelines
• Quality and consistency focus for machine learning training datasets
• Trend and pattern recognition across content and workflows
• Timely issue escalation impacting delivery, quality, or compliance

Analytical & Decision Skills

• Analytical thinking (Level 3)
• Sound judgment and decision‑making with policy awareness
• Strong attention to detail in high‑volume, accuracy‑critical work
• Structured and semi‑structured problem solving

Communication & Interpersonal Skills

• Clear written and verbal communication
• Empathy and community advocacy
• Effective collaboration with teams and stakeholders
• Communication / presentation skills (Level 2)

Productivity & Work Management

• Time management and multitasking (Level 3)
• Goal and results orientation (Level 3)
• Ability to meet TATs, AHT, productivity, and occupancy metrics
• Adaptability to continuous change and shifting schedules

Professional & Behavioral Competencies

• Customer service orientation (Level 3)
• Teamwork and collaboration (Level 3)
• Cultural and contextual awareness for region‑specific decisions
• Flexibility in cyclical and shifting work schedules

Language & Technical Proficiency

• Language proficiency: Rosetta Stone score B2 or higher
• Search engine proficiency (e.g., Google, Bing)