Content Moderator - 2 Openings

Title : Content & Operations Specialist (Core & Gen AI)

Location : Cubao, Quezon City

Work setup : 100% Onsite

Shift Schedule : Night Shift

Duration : 6 Months Project

PDO Core – Skill Requirements – Opening 1

Details

Core Functional Skills

• Confident use of internet-based tools and environments
• Working knowledge of social media platforms (e.g., Instagram, Facebook)
• Practical, day to day use of Microsoft applications

Content & Platform Operations

• Content review, classification, labeling, and annotation (text, image, video)
• Strict adherence to client policies and community guidelines
• Quality and consistency focus for machine learning training datasets
• Trend and pattern recognition across content and workflows
• Timely issue escalation impacting delivery, quality, or compliance

Analytical & Decision Skills

• Analytical thinking (Level 3)
• Sound judgment and decision making with policy awareness
• Strong attention to detail in high volume, accuracy critical work
• Structured and semi structured problem solving

Communication & Interpersonal Skills

• Clear written and verbal communication
• Empathy and community advocacy
• Effective collaboration with teams and stakeholders
• Communication / presentation skills (Level 2)

Productivity & Work Management

• Time management and multitasking (Level 3)
• Goal and results orientation (Level 3)
• Ability to meet TATs, AHT, productivity, and occupancy metrics
• Adaptability to continuous change and shifting schedules

Professional & Behavioral Competencies

• Customer service orientation (Level 3)
• Teamwork and collaboration (Level 3)
• Cultural and contextual awareness for region specific decisions
• Flexibility in cyclical and shifting work schedules

Language & Technical Proficiency

• Language proficiency: Rosetta Stone score B2 or higher
• Search engine proficiency (e.g., Google, Bing)

PDO GenAI – Skill Requirements – Opening 2

Prompt Understanding & Execution

• Strong reading comprehension (High)
• Ability to interpret ambiguous or loosely defined instructions
• Accurate execution of multi-step GenAI tasks (e.g., classify → reason → respond)

Creative & Technical Writing

• Creative writing aligned to rubric based evaluation
• Structured writing suitable for AI training datasets
• Written proficiency at C1 level

AI Reasoning & Critical Thinking

• Evaluating GenAI outputs for correctness, relevance, and safety
• Making judgment calls where no single right answer exists

Data Categorization & Labeling

• Consistent application of labeling taxonomies
• Pattern recognition across large GenAI data volumes

Decision Making in Ambiguous Contexts

• Confident decision making with partial or unclear information
• Comfort with ambiguity while balancing policy and context

Research & Information Synthesis

• Strong fact checking and validation skills
• Synthesizing information into clear, usable outputs
• Probing and follow Probing & Iterative Refinement
• up questioning to improve AI outputs
• Iterative refinement aligned with human in the loop AI workflows

Quality, Accuracy & Attention to Detail

• Detecting hallucinations, inconsistencies, and edge cases
• Maintaining speed without compromising accuracy

Instructional Communication

• Ability to translate complex tasks into clear, executable steps

GenAI Behavioral & Cognitive Readiness

• Resilience under high cognitive load
• Curiosity and learning agility around AI behavior
• Adaptability to frequent model and policy updates
• Strong ethical judgment and integrity
• Emotional intelligence and bias awareness
• Team based collaboration in shared GenAI pipelines

Thank You!

Kind Regards,

Atithi Sajwan

Sr Technical Recruiter – Phillipines Recruitment

Address: Unit MR, 15th Floor Robinson's Cyberscape, Gamma Topaz and Ruby Roads, Ortigas Center, San Antonio Pasig City, 1600.Philippines

Email: [HIDDEN TEXT], Website: www.artech.com