The main task for this role is to provide content coordination support to Elsevier's Content Development Specialist in their engagements with SME, vendors, and other internal/external stakeholders.
Support Includes Tasks Such As, But Not Limited To
- Ensuring request is complete and all necessary information has been provided
- Offer immediate administrative and developmental assistance to the Acquisition Editor and Editorial Product Manager.
- Aid in Conference Prospecting tasks for the Acquisition Editor and Content Strategist.
- Assist in the Review and Survey process for the Content Strategist and Content Development Strategist.
- Support the project commissioning process (Project Set Up).
- Provide administrative and developmental support as needed.
- Help with author and market support during publication and post-publication stages.
- Handle author queries and Clinical Key monthly report tasks on an Adhoc basis.
- Provide clinical support (welcome letter, query handling, long reminder, and perm log report) for the Content Development Strategist.
Quality Analysis
- Uphold the accuracy, thoroughness, and timeliness of all individual and team deliverables by adhering to best practices, policies, and procedures.
Project management
- Ensure timely publication of services, contents, and products while maintaining high quality standards.
- Maintain clear and effective communication with counterparts and third-party providers, offering knowledgeable information on books, contents, and services in production.
- Collaborate with others to enhance personal and team performance and support team decisions.
- Troubleshoot issues and facilitate the use of the ELSA tool.
- Conduct root cause analysis and collaborate on action plans with team members.
- Work with EPM, AE, and DE to drive results.
- Fulfill additional tasks as assigned.
Qualifications
- Must be a bachelor's degree holder any degree/course
- Strong communication skills both verbal and written mostly will be involved in email interaction
- Minimum of one year of work experience remote experience to be exact
- Proficiency/familiarity with MS Office suite and Adobe PDF
- Strong attention to detail, communication, writing, organizational, and relationship-building skills
- Ability to multi-task and work well under deadlines
- Collaborative and solution-oriented
- Must be able to work independently
- Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives
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