Lead the design and development of solution blueprints, technical artifacts, and hands-on coding for Conversational AI, IVR systems, chatbot/web chat solutions, and cloud-native web applications.
Collaborate with technology leads, developers, business SMEs, UX designers, and stakeholders to define and deliver technical solutions.
Drive integration of voice and web-based channels with back-end systems, APIs, and analytics platforms.
Coordinate with cloud infrastructure teams (AWS, Azure, or GCP) to ensure scalable, secure, and high-performance deployments.
Architect and lead API integrations between internal platforms, external systems, and cloud services.
Gather integration requirements and translate them into scalable technical solutions in collaboration with development, infrastructure, and product teams.
Qualifications:
Proven experience in designing and implementing Conversational AI, IVR, and chatbot solutions.
Strong expertise in cloud platforms (AWS, Azure, GCP) and cloud-native application architecture.
Hands-on experience with API design and integration best practices.
Excellent collaboration and communication skills to work with cross-functional teams.
Ability to lead technical design discussions and deliver high-quality, scalable solutions.
