Leads the Auto Care and Retail Contact Center Operations within the bounds of company policies and practices which includes planning, organizing, and controlling operations to ensure exceptional customer service delivery and develop strategies to meet service level standards by maintaining constant communication between ACMobility Dealership Group and its customers through various available media
Key Responsibilities
- Administration of Centralized Communication Channels
- Contact Center Operations
- Preventive Maintenance Execution and Sales Leads Endorsements
- Data Analytics
Qualifications
Education Preferably a graduate of Marketing, Advertising, Mass Communications or Business Management
Relevant Experience With at least 2-3 years experience in Customer Relations or Contact Center or 2 years management background in Customer Service
Business Understanding Knowledge in Customer Handling
Leadership / Behavioral Skills Communication Skills, Interpersonal Skills, Customer Handling Skills, Passion for Excellence
Functional Competencies Customer Service, Innovation, Team Work
