Go Where Opportunity Is Everywhere
At Wyndham Consumer Finance, every day is an adventure where drive meets opportunity. Wherever you want to take your career, let's get there together.
We are seeking an experienced Contact Center Communication Analyst to join our team!
How You'll Shine
- Develop effective reporting and analytics to drive performance, improve compliance, and enhance efficiencies.
- Analyze large sets of data and make recommendations based on business needs.
- Design and administer communication strategies including outbound dialer campaigns, text messaging, email, letters, and live chat.
- Partner with leadership to proactively communicate strategies and results.
- Collaborate on cross-functional teams to deliver process improvement initiatives.
- Manage daily functions of predictive, preview, and unmanned dialer operations across multiple portfolios.
- Drive continuous improvement through proactive recommendations on strategies and outcomes.
How You'll Be Rewarded
Build your career with a value-driven organization that promotes continual growth and development for its people. Some of our many benefits include:
- Comprehensive benefits package, including health insurance and retirement plans
- Newly-refurbished modern office space
- Professional development funding
- Discounted hotel stays across Australia, Fiji, and New Zealand
- Subsidized private health cover upon successful completion of probation
What You Will Bring
- Bachelor's Degree in Business, MIS, Computer Programming, or related field
- echnical proficiency in MS Office (Word, Excel, Access, PowerPoint, Outlook), VBA coding, SQL/Snowflake, relational databases.
- Experience with BI reporting, Oracle, and MS Project preferred.
- Dialer training (CISCO, Avaya, Noble) preferred.
- Advanced analytical skills with demonstrated quantitative expertise.
- Collections industry knowledge and familiarity with regulatory environments (FDCPA, TCPA, CCPA, CFPB, etc.).
- Minimum three (3) years of contact center experience, including predictive dialer administration.
- Proven success in analyzing large data sets, developing dashboards, and presenting recommendations to executive leadership.
- Strong communication and interpersonal skills, both verbal and written.
