Job Title: Consumer Sales Performance Management Head
Location: UB Square, Eastwood, Quezon City
Employment Type: Probationary
About The Role
The Consumer Sales Performance Management Head will own the Bank's enterprise consumer sales performance management strategy—integrating sales, financial, and operational intelligence into a single, scalable performance framework. Drive executive decisioning through standardized metrics, capacity and productivity models, and governance discipline across segments, channels, and product lines—while influencing cross-functionally to embed performance accountability at scale.
What You'll Do
Enterprise Performance Strategy & Operating Model
- Set the enterprise performance management strategy for consumer sales, ensuring alignment to corporate priorities and financial objectives.
- Define the end-to-end performance operating rhythm (planning → tracking → reviews → actions), including executive cadences and governance forums.
- Institutionalize a scalable framework that enables consistent measurement across segments, channels, and products while allowing controlled local flex.
Finance & MIS Strategic Partnership
- Serve as the senior counterpart to Finance and MIS in defining metrics that cascade from financial plans, P&L targets, and value drivers.
- Ensure performance discussions are anchored on outcomes (revenue, cost, productivity, profitability) and supported by consistent definitions and data sources.
- Resolve cross-functional misalignment on measures, sources of truth, and reporting interpretations through governance-led decisions.
P&L Enablement, Planning & Executive Decision Support
- Translate performance data into financial insights that strengthen budgeting, forecasting, scenario planning, and management reviews.
- Provide executive-level analysis on growth levers, productivity trade-offs, and investment choices across segments and channels.
- Elevate key risks, variances, and performance drivers with clear recommendations and quantified impact.
Standardization Across Segments, Channels & Product Lines
- Establish enterprise standards for performance scorecards, KPI hierarchies, and metric definitions across consumer businesses.
- Balance enterprise comparability with segment-specific economics by defining approved local metrics and exception governance.
- Drive consistent adoption of performance routines, templates, and reporting outputs across functions and business units.
Sales Analytics, Dashboards & Executive Insights
- Oversee advanced analytics and enterprise dashboards that integrate sales, financial, and operational data into a unified narrative.
- Set the analytics agenda (diagnostics, leading indicators, early-warning signals) to improve performance predictability and actionability.
- Ensure executive reporting is decision-oriented, concise, and governance-ready for senior leadership and committees.
Analytics-Driven Sales Performance Uplift
- Translate analytics into concrete sales performance interventions—identifying what to scale, stop, or fix across channels, segments, and products.
- Build insight-to-action mechanisms (playbooks, triggers, performance alerts) that help sales leaders prioritize pipeline, coverage, conversion, and cross-sell actions.
- Diagnose performance gaps through driver-based analytics (e.g., funnel leakage, productivity variance, mix effects, portfolio profitability) and recommend targeted solutions.
- Enable performance coaching and incentives by surfacing leading indicators and behavior metrics that correlate to outcomes, improving execution discipline and consistency.
Capacity, Productivity & ROI Management
- Build and own enterprise capacity and productivity models (headcount, cost-to-serve, throughput, coverage) to optimize deployment.
- Quantify ROI and profitability impact of sales programs, channel strategies, and productivity initiatives.
- Drive actions that improve efficiency ratios and sustainable profitability, with measurable outcomes and accountability owners.
Governance, Risk, Controls & Data Integrity
- Ensure performance frameworks comply with regulatory requirements, internal controls, and audit standards.
- Institute strong data governance (definitions, lineage, access controls, validation checks) to protect integrity and reduce reporting risk.
- Maintain disciplined documentation and decision logs for metric changes, exceptions, and governance approvals.
Process Improvement & Industry Standards Alignment
- Lead continuous improvement of end-to-end performance management processes (definition → measurement → reporting → action) to reduce cycle time, eliminate manual work, and improve decision quality.
- Establish standard methodologies for KPI design, analytics practices, and performance reviews, driving consistent execution across teams and channels.
- Benchmark frameworks, metrics, and performance routines against industry standards and leading practices, ensuring the Bank remains competitive, compliant, and future-ready.
- Drive adoption of automation, self-service analytics, and fit-for-purpose tooling to strengthen scalability, transparency, and governance.
Leadership & Enterprise Influence
- Lead and develop high-performing teams across analytics, performance management, and reporting capabilities.
- Influence across Sales, Finance, HR, Risk, and MIS to embed performance discipline—even without direct authority.
- Drive change adoption at scale by aligning stakeholders, reinforcing accountability, and building enterprise-wide performance culture.
What We're Looking For
- Bachelor's degree in Business, Economics, Finance, Statistics, or a related field; MBA or equivalent is an advantage.
- 8+ years of experience in sales performance management, sales operations, commercial analytics, or related functions, with at least 3 years in a leadership role.
- Proven experience within banking, telecommunications, retail, FMCG, insurance, fintech, or other consumer-focused industries.
- Strong expertise in KPI design, incentive and commission programs, sales performance dashboards, and multi-channel sales management.
- Proficient in CRM and analytics platforms (e.g., Salesforce, SAP, Oracle, Power BI, Tableau), with experience in forecasting, scenario modeling, and data-driven decision-making.
- Strong analytical, financial, and stakeholder management skills, including ROI analysis, profitability (P&L) evaluation, project management, and leading business transformation initiatives.
JOB ID: JOB_802
