About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.
Overview:
The MPS Consumables Management Specialist is responsible for the monitoring and management of consumables (supplies and service parts) exceptions that occur daily within the system. The objective of this role is to ensure Managed Print Services (MPS) customers receive the correct consumables at the right time and in accordance with their contractual agreements. The role supports day-to-day communications required to ensure effective and efficient operations within the Managed Print Services business and is accountable for the accurate execution of worldwide standard consumables management processes.
Why Join This Team:
- Support worldwide Managed Print Services operations
- Work closely with global and geography-based operations teams
- Execute standardized consumables management processes used globally
- Contribute to service accuracy, SLA adherence, and customer satisfaction
- Gain exposure to cross-functional collaboration across Cebu, geographies, and headquarters
What You Will Do:
- Execute consumables management governance activities, including report updates, daily huddles, and required follow-ups
- Analyze and manage MPS Consumables Management service requests that fall into exceptions and resolve them according to worldwide standard processes and SLAs
- Process consumables orders accurately and on time using defined tools and requests from customer-facing and internal MPS teams
- Analyze and resolve orders that fall into exception queues following standard processes and SLA requirements
- Manage daily consumables returns requests from MPS teams in Cebu and supported geographies
- Generate, analyze, and manage reports using standard tools and practices
- Escalate system or process issues to the appropriate support groups
- Participate in continuous improvement activities and initiatives
What You Need to Succeed:
- College or university degree in a business-related course, Industrial Engineering, Accountancy/Finance, or related field
- At least two (2) years of relevant work experience
- Intermediate Microsoft Excel skills
- Proficiency in Microsoft Word and PowerPoint
- Experience with computers, printers, and complex tools preferred
- Basic knowledge of Microsoft applications such as Outlook, Teams, SharePoint, and Calendar preferred
- Strong customer focus with the ability to work under tight schedules and deadlines
- Effective written and verbal communication skills
- Ability to prioritize tasks and resolve issues using problem-solving approaches
- Experience with Lean principles and problem-solving methodologies is a plus
- Ability to work effectively with global teams across different cultures and regions
How We Set You Up for Success:
- Execution of clearly defined worldwide standard consumables management processes
- Structured governance and reporting practices
- Collaboration with experienced team leads, process teams, and cross-functional stakeholders
- Exposure to global operations and service delivery environments
- Career growth opportunities into leadership or subject-matter expert roles
