Required Travel :Minimal
Managerial - Yes
Location: Philippines- Pasig - (Amdocs Site)
Who are we
Amdocs helps the world's leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com
At Amdocs, our mission is to empower our employees to Live Amazing, Do Amazing every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.
In one sentence
We are seeking a Business Consultant with strong business consulting experience, excellent communication, interpersonal, and presentation skills to support strategic business and operational improvement initiatives. The role requires assessing process maturity, identifying opportunities for transformation and optimization, benchmarking against industry best practices, and advising leadership on improvements that enhance efficiency, consistency, and measurable business outcomes.
What will your job look like
- Engage with business stakeholders to understand existing processes, challenges, and improvement opportunities.
- Conduct workshops and requirement sessions to capture current-state processes, pain points, and desired outcomes.
- Analyze business operations and identify inefficiencies, manual interventions, process gaps, and opportunities for improvement.
- Recommend practical solutions and best practices to improve operational efficiency, customer experience, and service quality.
- Prepare business requirement documents, process flows, gap analysis reports, and presentation materials.
- Collaborate with business teams and operations teams to validate requirements and process designs.
- Present findings and recommendations clearly to stakeholders and leadership teams.
All you need is...
- Bachelor's degree in Engineering, Computer Science, Business Administration, or a related field.
- 8+ years of experience in telecom business consulting, business analysis, or OSS/BSS transformation.
- Strong understanding of telecom OSS/BSS processes and operating models.
- Experience in conducting workshops, stakeholder interviews, and process review sessions.
- Knowledge of telecom functional areas such as CRM, order management, provisioning, billing, assurance, inventory, and trouble ticketing.
- Ability to document business processes clearly and translate business needs into functional requirements.
- Strong communication, facilitation, and presentation skills.
- Experience working in a consulting, system integration, or telecom IT environment.
Preferred Qualifications
- Exposure to TM Forum frameworks such as eTOM, SID, and Open APIs.
- Experience in telecom digital transformation, process redesign, or operational excellence initiatives.
- Familiarity with workflow automation, system integration, and service lifecycle management.
- Experience supporting large-scale telecom implementations or modernization programs.
Core Competencies
- Telecom domain knowledge.
- Business process analysis and redesign.
- Stakeholder management.
- Workshop facilitation.
- Problem solving and critical thinking.
- Documentation and presentation skills.
- Customer and results orientation.
Performance Expectations
- Accurate documentation of current and future business processes.
- Effective facilitation of stakeholder sessions.
- Identification of meaningful process improvement opportunities.
- Well-structured recommendations aligned with telecom best practices.
- Successful support of process transformation and implementation initiatives.
Why You Will Love This Job
You will be challenged to strategize, direct and build a high performance organization; have the opportunity to use your forward-thinking and critical thinking to carry out regional responsibility or global responsibility based on your job; coordinate driving penetration into the existing and new opportunities and accounts to grow the overall business.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce 
