Job Description
The Consultative Analytics Customer Success Coordinator will be the primary point of support to ensure customer success and satisfaction with the OSHA Recordkeeping and Return to Work services provided by Broadspire. They will ensure compliance, offer tailored consultative solutions, conduct quality audits, and facilitate cross-departmental communication to ensure high-quality service.
Responsibilities
- Customer success coordinator for a selection of clients. Ensure satisfaction with OSHA Recordkeeping, Return to Work and other Consultative Analytics Services. This includes, but not limited to OSHA Recordable claim identification, work status, regular and annual reporting, in line with clients purchased service.
- Serve on the Cross Functional Team that supports clients who have purchased OSHA Recordkeeping, Return to Work, or other Conan services. Under the direction of the Account Executive, facilitates review meetings with clients to ensure customer success.
- Facilitates implementation of Consultative Analytics Services within their scope.
- Generates reports; counseling internal and external clients on tools to meet their goals and compliance needs.
- Collaborate closely with clients to create solutions within the scope of OSHA Recordkeeping, Return to Work, and other Consultative Analytics Solutions.
- Follow client's service protocol for Consultative Analytics products in the OSHA Recordkeeping and Return-to-Work product umbrella and unique service model as required.
- Lead projects and assist managers or others on larger, more complex projects related to scope of work.
- Support sales initiatives relating to Consultative Analytics services by providing input to marketing materials as well as engaging in sales conversations.
Qualifications
- Bachelor's degree or equivalent.
- 3-5 years of experience in claims, with some client-facing component.
- Excellent oral and written communication skills.
- Highly organized thinking, writing and presenting so that key points are delivered powerfully and clearly to the intended audience.
- Capable of quickly learning new tools and programs.
- Able to manage multiple competing priorities.
- Proficient in MS Excel and PowerPoint.
- Skilled at simplifying complex concepts for a non-technical audience.
- Strives to establish and systematize best practices within team.
