Consultant, Associate

Department: Infor Consulting Services

Location: Manila

Description

The Associate Consultant role focuses on Level 1 operational support activities, including user management, server monitoring, alarm monitoring, case dispatching, administrative support, knowledge base management, and other service desk-related responsibilities.

A Typical Day In The Life Includes

• Work as an integral part of the Global IMS delivery team, recommending innovations and process improvements to enhance overall efficiency.
• Handle service requests while maintaining communication with customers.
• Support basic analysis and remediation of monitoring alerts.
• Follow established best practices and standards in service delivery, under supervision.
• Leverage available tools and work instructions to identify problems, investigate causes, and recommend solutions to address common failures.
• Assist in the development and maintenance of processes documentation, work instructions, and alert remediation steps.
• Maintain and expand knowledge and expertise related to Infor products and applications, customer accounts, processes, and the applications that support these processes.
• Being flexible and available to work US shift including weekends and holidays, as required.
  
  

Basic Qualifications

• A recent graduate or with up to 1 year of experience, holding a degree in Information Technology, Computer Science, Accountancy, Finance, Industrial Engineering, or a related field.
• Basic understanding of IT infrastructure concepts, including user account administration, server monitoring, incident management, and troubleshooting.
• Proficient in English with outstanding communication, presentation, organizational, and planning skills.
• A proactive attitude with strong analytical skills and a passion for learning and growth.
• Ability to manage various tasks simultaneously and prioritize them efficiently.
• Excellent customer service orientation.
• Open to working on weekends, rest days, and holidays if needed
  
  

Preferred Qualifications

• Previous experience in a customer service, technical support, service desk, help desk, call center, or operations support environment (internship, OJT, part-time, or full-time).
• Exposure to ticketing or case management systems such as ServiceNow, Salesforce, Zendesk, Jira, or similar tools.
• Experience working in customer-facing environments and handling customer inquiries professionally.
• Demonstrated ability to communicate effectively with global stakeholders through both written and verbal channels.
  
  

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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